Henar Luque Villaverde

Experience

• 

  SERVICIOS INTEGRALES CARREIRAS SL

  Sept 2006 - Sept 2008

  Trainer in the Sales Department

  - Administering contracts and files;- Facilitating coordination between the manager and business agents;- Providing technical documents to managers and throughout the network;- Contacting interested parties on buying our products;- Replying to web enquiries; and- Coordinating with the delivery company for distribution of products.

• 

  Henartural Europa S.L

  Sept 2008 - Sept 2009

  International Researcher

  - Designed and arranged for the production of all marketing materials for trade fairs, including brochures, banners, rollers and business cards;- Prepared presentations and talking points for discussing the company with potential franchisees;- Coordinated all other aspects of the company's presence at trade fairs relating to the booth, travel of personnel and other logistics;- Negotiated contractual conditions with potential franchisees and ensuring prompt follow-up of any relevant information; and- Training franchisees on how to sell the company's product and advising on how to solve technical issues. Show less

• 

  TietgenSkolen

  Jan 2010 - May 2010

  Teacher Assistant

  - Presenting lessons on the Spanish language and culture, including encouraging students to question their pre-conceptions of Spain and to contrast this with Danish cultural norms;- Undertaking language activities with students to encourage their familiarity with Spanish; and- Assisting Spanish teachers from Denmark with any questions as necessary.

• 

  Imaginarium

  Sept 2010 - Mar 2011

  Category Manager Intern

  - Coordinating with the Analytics and Communications departments to ensure a consistent approach to the documentation of products;- Liaising with partners and suppliers for the distributions of new and existing products;- Analysing competitors' activities to apply lessons learned to our own company;- Preparing presentations for new season collections to the Board;- Supporting the development of the online catalogue for external clients to ensure accurate information on the company's products;- Managing the receipt of samples for presentation to the Board, in support of the Merchandising department;- Organising and consolidating all product files, documents and samples. Show less

• 

  UNOPS

  Mar 2011 - Sept 2011

  Project Assistant for UNGM at UNOPS

  - Administrating the UNGM Helpdesk by addressing queries from international companies and vendors;- Acting as the focal point for UN staff regarding UNGM;- Screening the UN business opportunities published on the UNGM site;- Assisting in statistical analysis of the Tender Alert Service;- Testing new features of the UNGM site in collaboration with the IT Development Team; and- Participating in several bidding processes as Bid Secretary.

• 

  Henartural Europa S.L.

  Sept 2011 - Jul 2012

  International Researcher

  - Researching new distributors, master franchisees and other potential sellers;- Liaising and negotiating with potential new suppliers and clients for increasing the company's market share;- Meeting with manufacturers to implement a quality control process on the manufacture of the products;- Preparing marketing materials and presentations for new products for customers and the Board; and- Being directly involved in the development of new products for the company's catalogue.

• 

  Infozara

  Jul 2012 - Nov 2012

  International Marketing Manager

  - Developing international marketing strategies for selling the company's services to clients throughout Europe to increase the company's market share;- Undertaking software testing and providing recommendations to developers based on previous experience with users of similar systems;- Assisting clients to implement the applications.- Preparing webinars for the launch of software;- Presentations of different products to the clients;- Translating documents in to English for partners and clients; and- Presenting ideas, results and new strategies to the board.- Prepare documents for the international launch of software application.- Contact R&D companies for consortium.- Assist to trade fairs on R&D&I- Develop international strategies with Project Managers and Executive officers Show less

• 

  ACERTIUS SUMA CAPITAL

  Dec 2012 - Mar 2013

  Project Associate

  - Supporting the design of new marketing materials to attract potential new clients;- Conducting market research on potential new clients and attended business events to implement the company's communication and outreach strategy;- Acting as the focal point for new clients to connect with the company and providing swift follow-up on any requests; and- Analysing client needs based on their feedback and preparing reports on the recommended strategies for them to undertake.- Prepare accurate documents to specific targets- Project implementation- Monitor and report about progress of the Project- Analyze data to develop new approach strategies- Constant oversight of the project- Communicate with partners and clients Show less

• 

  ELDON Group

  Mar 2013 - Jul 2013

  Logistics Assistant

  - Liaising with freight forwarders, logistics departments and other warehouses within the company's international network for the distribution of products throughout Europe;- Preparing, scanning and maintaining records of shipments, electronic files and asset databases;- Providing logistics duty cover as required (shared with other members of logistics function); and- Assisting Logistics Supervisor in any other tasks as required.- Prepare shipping documentation for the delivery of incoming and outgoing shipments from sister companies- Use asset tracking software M3 (movex)- Provide logistics duty cover as required (shared with other members of logistics function) Show less

• 

  UNOPS

  Jul 2013 - Jan 2024

  Collaborate with the business functions to understand the core business needs and ensure that the solutions delivered by ICT address theneeds and results in improvements in the form of increased effectiveness, efficiency or differentiation.Some of the specific responsibilities include: - Requirements gathering and analysis to identify key business needs- Collaboration with business functions to perform data and process design- Provision of high-level (Level 2) support to end users that require greater degree of functional analysis- Coordination with business functions and ICT ensuring solution designed meets business needs- Preparation of training materials and training delivery to functional experts within business functions Show less - Support the team in coordinating an advocacy, communication and outreach strategy for Business Innovation and Improvement Programme (BIIP)- eSourcing implementation and development, testing functionalities developed during the sprints and providing input according to agreed specifications on the Sprint planning.- Conduct training sessions and assist in the elaboration of training materials regarding ERP implementation- Support visibility through dissemination of relevant information to end users.- Ensures ATLAS helpdesk requests are actioned accurately and in accordance with agreed to service levels by providing qualified resolutions to user inquiries- Prepare and maintain progress reports in accordance with set schedules. Show less -Draft the marketing strategy, marketing plan and communication materials;- Facilitating marketing and communication plans and processes related to UNGM with partners and within the team;- Liaising with UNGM users, including other UN agencies, to receive feedback on their experience with the system and analysing this information to develop recommendations for future outreach activities and system improvements;- Supporting the creation of new marketing materials and presentations, and the dissemination of relevant information to stakeholders at business seminars;- Undertaking statistical analysis of UNGM services based on subscriber trends, user groups and queries received;- Supporting the team in coordinating an advocacy, communication and outreach strategy;- Ensuring UNGM Helpdesk requests are addressed, by assisting UNGM users in resolving issues through the provision of oral/written responses to queries from internal and external clients regarding procurement and supply chain matters using templates and FAQ's as appropriate; and- Testing functionalities regarding the development of the new UNGM website- Follow up on invocies to UN Agencies- Conduct training sessions on MS Project. Show less - Facilitating marketing and communication plans and processes related to UNGM with partners and within the team;- Liaising with UNGM users, including other UN agencies, to receive feedback on their experience with the system and analysing this information to develop recommendations for future outreach activities and system improvements;- Supporting the creation of new marketing materials and presentations, and the dissemination of relevant information to stakeholders at business seminars;- Undertaking statistical analysis of UNGM services based on subscriber trends, user groups and queries received;- Supporting the team in coordinating an advocacy, communication and outreach strategy;- Ensuring UNGM Helpdesk requests are addressed, by assisting UNGM users in resolving issues through the provision of oral/written responses to queries from internal and external clients regarding procurement and supply chain matters using templates and FAQ's as appropriate; and- Testing functionalities regarding the development of the new UNGM website. Show less

  • Information Technology Product Manager

    Apr 2021 - Jan 2024

  • Business Analyst

    Jul 2016 - Apr 2021

  • Procurement Business Analyst and Systems Support

    Oct 2014 - Jun 2018

  • UNGM Marketing Project Assistant

    Feb 2014 - Oct 2014

  • UNGM Helpdesk Project Assistant

    Jul 2013 - Feb 2014
• 

  UNICEF

  Feb 2024 - now

  Business Analysis Manager

  Lead business process improvement initiatives.Manage specific system projects as advised and actively participate in the implementation of new technology.Lead master data management pertinent to Supply Division.Manage the business process unit (BPU) work plan and resources.Identify and advise user training needs for the business process changes integrated in the system and for master data management.Provide technical, functional and operational support to Supply Division Business Centres and to country offices.Maintain up to date documentation on Supply Division business and process architecture, relevant divisional and centre procedures. Show less