Benjamin Navia

Experience

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  Neopost

  Jan 1998 - Jan 2010

  Senior Field Service Technician

  Neopost USA, formerly Hasler Inc. and Atlantic Business Products (postage div)As a Senior Field Service Technician, I was tasked with prioritizing and delegating workload to ensure all deadlines were met within required timelines.Duties included printing systems installation and maintenance, on-site repairs and addressing client inquiries and concerns

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  Choice Solutions LLC

  Jan 2010 - Jan 2015

  NY/NJ Service Manager

  Full service technology firm offering solutions that drive workplace efficiency and cost effective alternatives. Directed and managed field technicians in supplying clients with technology and systems integration  Supervised service performance measurements and standards and ensured compliance and goal execution Communications management: maintained open and constructive lines of communication with all stakeholders including, but not limited to: senior management, clients/customers and employees; ensuredtimely delivery of information, innovative business strategies, and real-time service improvement results Exibir menos

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  TGI Office Automation

  Jan 2015 - Jan 2017

  NY/NJ/CT Service Manager

  Full service office technology provider specializing in a full range of services that establish cost-effective hardware solutions for individuals and small, medium and large business firms |Managed field service technician staff in the New York, New Jersey and Connecticut region in the planning, controlling and proper installation of systems support software and hardware and on-time delivery of service. Performance management: trained and coached employees in customer service, technical aptitude, and business diagnostics; maintained employee training records and performance appraisals; performed job shadowing/on-the-job training of field employees and provided advanced technical support  Service management: directed service-related and field technician processes that promoted and fostered a customer-focused approach; managed preventive maintenance schedules; ensured timely delivery of services  Operations management: maintained highest level of operational efficiency; delegated workload; conducted inventory audits and ensured compliance; maximized productivity through the efficient use of labor Exibir menos

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  Harbor Electric Fabrication & Tool Inc or HEFTI Fab

  Jan 2018 - Jan 2020

  Manufacturing Expediter / Assistant Production Manager: Local 3
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  Accurate Door & Construction

  Jan 2018 - Jan 2018

  Office Manufacturing Manager
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  Reverse Mortgage Funding LLC

  Jan 2020 - Mar 2023

  Facilities Technician

  Great company with amazing people closed its doors due to unpredictable circumstances. Such a shame

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  Precision Switchboard Inc

  Jan 2023 - now

  Jack of all trades - Local Union 3 IBEW