Michael Sutter

Experience

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  United States Air Force

  Jan 2009 - Jan 2015

  Aircraft Technician

  • Completed 6 years of continuous training on MQ-1B/MQ-9 RPA’s/F-16 Tactical Fighter Jets.• Demonstrated extensive expertise in Integrated Maintenance Data System Program documentation techniques to update repair logs with the completed preventative and corrective actions?)• Communicated urgent orders and directions in a clear and concise manner to a team of 10 personnel. • Observed flight line operations and junior employee performance to maximize flight sorties and ensure zero mishaps.• Trained hundreds of Airmen in proper maintenance procedures and Air Force documentation standards.• Upkept aircrafts valued at $30 million per asset, as well as drones and RPAs valued at $11 to 20 million per asset. Show less

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  Lockheed Martin

  May 2017 - Sept 2022

  Aircraft Support Engineer

  • Align objectives and bridge communications with team members to complete inspections and upkeep upward of $100 million in government aerospace assets.• Inspect, troubleshoot, and execute scheduled and unscheduled maintenance utilizing applicable directives.• Identify and communicate maintenance and support requirements to the supervisor.• Forge and cultivate relationships with customers during daily interactions to maximize customer satisfaction and develop an extensive personal network.• Cultivated extensive familiarity with database documentation techniques in order to record all corrective actions performed on assets. Show less

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  Morgan Stanley

  Sept 2022 - now

  Client Relations Representative

  Partner with Distribution and other internal teams on existing client relationships, as well as work to establish new advisor/ channel relationships.Become the primary contact for assigned accounts as well as oversee activity management for existing clients.Effectively utilize internal systems to respond to client requests – asset values, status updates, tax efficiency, account performance, etc.Manage client requests by liaising with internal teams, and effectively utilizing internal resources for information, paperwork, transition analyses, etc.Lead and participate as needed on client conference calls and meetings; lead and participate in client/channel onboarding events as requested.Provide updated portfolio analysis for new and existing clients.Facilitate the termination of client accounts and assist in ensuring final invoice(s) is accurate as needed.Communicate account changes and understand departmental implications.Build channel guides to mitigate risk during instances of team member absences, and cross-train with peers to ensure coverage.Contribute to team projects and support other internal teams as needed/required on ad hoc projects.Facilitate the training of new team members Show less