Samantha Sharkey

Experience

• 

  Camden Council

  Aug 2005 - Sept 2016

  Team Leader to Executive Development & Support team (Executive Services, Organisational Development and Business Improvement functions) (7+ staff)Liaison Officer to elected representatives (Mayor & Councillors) (9 members) and State & Federal Members of ParliamentPolicy Advisor to MayorOversight of Council’s organisational development and continuous business improvement activities, including learning & development/capability buildingProject management /delivery of variety of continuous improvement projects including:• Development and delivery of Council’s first Organisational Development Business Improvement Plan (57 Priority Action projects designed to see the organisation become high performing and benchmark to the local government industry)• Design and delivery of Council’s first continuous improvement program ‘Customer Service Workshops’ (designed to encourage staff to understand and improve the customers experience with Council)• Implementation of Adaptive Organisational Framework (Structure) (amendments to Council’s organisational structure designed to support delivery of the Organisational Development Business Improvement Plan)• Development of organisational vision and renewal of organisational values• Implementation of Customer Request Management system to support recording, tracking, monitoring and reporting of Civic Representative Enquiries (VIP’s) Show less

  • Executive Development & Support Coordinator

    Sept 2012 - Sept 2016

  • Senior Governance Officer

    Nov 2011 - Aug 2012

  • Governance Officer

    Aug 2005 - Nov 2011
• 

  Camden Council NSW Australia

  Nov 2018 - now

  Manager to Corporate Performance team (Organisational Development and Business Improvement functions), Customer Relations team and Project Management Office team (30+ staff and consultants)Oversight of Council’s first Contact (Call) Centre and frontline customer service deliveryOversight of Council’s first Project Management Office and Project Management FrameworkOversight of Council’s organisational development and continuous business improvement activities, including learning & development/capability buildingProgram and project management/delivery of variety of continuous improvement projects including:• Delivery of Organisational Development Business Improvement Plan (57 Priority Action projects designed to see the organisation become high performing and benchmark to the local government industry)• Development & implementation of Internal Communication & Engagement Framework (designed to improve cross organisational communication and engagement & create new opportunities to share information and feedback)• Development & implementation of Project Management Framework (designed to ensure consistency and efficiency in managing Council’s portfolio of $150m capital works and corporate projects) and Change Management Framework (designed to ensure the people side of projects is well managed and benefits realised)• Development of Organisational Strategic Plan (designed to see the Australian Business Excellence Framework embedded into Council practices)• Delivery of Customer Service Strategy (Program of works including Customer Service Charter, Customer Request Management system review, Voice of the Customer Feedback Program and reporting/analysis designed to ensure the customer experience with Council is enhanced)• Development of Council’s Executive Dashboard to track, monitor and measure organisational performance Show less

  • Director Customer & Corporate Strategy

    Nov 2020 - now

  • Manager Corporate Performance & Customer Service

    Sept 2016 - Nov 2020

  • Director Customer & Corporate Strategy

    Nov 2019 - Nov 2019

  • Director Customer & Corporate Strategy (Acting)

    Nov 2018 - May 2019