Folashade Ajiboye

Experience

• 

  African Circle Pollution Management Limited

  Nov 2016 - Apr 2017

  Marketing Team/Telemarketer

  • Assisted in the submission of the invoice, waste notes, and letters to clients, vessels, and also organizations.• Coordinated toolbox meetings.• Assisted in water channel surveillance.• Assisted the marketing logistic officer to plan tasks.• Entrusted to supervise truck back loading at tin can operational base.• Introducing the business to existing and new clients via phone calls• Recorded meeting minutes• Gathered documents to prepare for meetings and coordinating arrangements.• Assisted in office administrative duties. Show less

• 

  Minl limited

  Aug 2017 - Jan 2018

  Import Assistant

  •Assisted in the filing of import documentation (paar, form m, insurance).• Prepared and organized documents.• Performed basic book keeping tasks.• Tracking of shipment through the webpage & inter phase with shipping officials.• Maintained effective records and administration at the import department of the organization.

• 

  DelonJobs

  Aug 2021 - now

  Contact Center Agent

  Handling telemarketing calls for local and off-shore fintech and healthcare service providerProvide top of range inbound and outbound calls and services to clients in Nigeria and the united state.

• 

  DelonApps

  Aug 2021 - now

  Customer Service Specialist

  •Managing large amount of inbound calls in a timely manner •Answering phones from customers professionally and responding to customer inquiries and complaints.• Completing call logs and updating customer information on the database.• Identifying and assess customers’ needs to achieve satisfaction.• escalating priority issues and reporting to the high-level management,• Conducting product and service quality surveys with customers and recording feedback from time to time• Following up complicated customer calls where required.• Completing call notes and call reports as necessary and updating them in the CRM.• Recording details of comments, inquiries, complaints, and actions taken. Show less