Shefali Pednekar

Experience

• 

  Aviva

  Jul 2002 - Aug 2004

  Financial Consultant

  Insurance consultant in Bancassurance catering to High networth credit card holders of American Express Bank. Hardcore sales with high premium targets

• 

  AXA Business Services Pvt. Ltd

  Sept 2004 - May 2012

  Assistant Manager

  Managing & leading operations & transactional quality for UK clientele investing into Investment bonds & life insurance. People management, operational excellence, quality & TNI were the key deliverables

• 

  Cognizant

  Jan 2013 - Dec 2018

  Global Service Delivery Lead

  Global service delivery leader for Retirement Services line of business managing team for different geographies (India & PHP). Domain expertise in US Retirements & Annuities. Client relationships, Ops-Tech collaboration, stakeholder management. Worked with Business development team to cater to prospective clients. Experience in building service capabilities catalog, involved in RFP formulation.

• 

  TIAA GBS

  Jan 2019 - Feb 2023

  Associate Director

  Leading Retirements Client Services team. Responsible for service delivery, stakeholder partnerships, people management, delivering efficiency through Tech Ops synergies. Leveraging domain expertise in continuous improvement projects. Working in projects at organization level, part of Diversity, Inclusion & Equity BRG for young professionals & Women professionals

• 

  TIAA

  Feb 2023 - now

  Director