Shauna Hawkins

Experience

• 

  The Broadmoor

  May 2014 - Aug 2023

  As a Hospitality Systems Analyst, I specialize in project management, vendor management, and process optimization in the hospitality industry. With a keen eye for detail and a commitment to delivering results, I excel in managing complex projects, adhering to strict deadlines, and implementing innovative software solutions. I leverage my expertise to streamline operations, enhance guest experiences, and drive business growth. With a focus on efficiency and continuous improvement, I am dedicated to leveraging technology to elevate operational excellence. Show less Successfully managed and supported a team of 25+ Concierge professionals, facilitating the merger of three departments into one cohesive unit. I was responsible for administering reservation, logging, and communication systems for the Operations and F&B Teams, ensuring efficient and effective processes. Additionally, I excelled in managing high-level VIP reservations and nurturing relationships with activity vendors, transportation partners, and restaurant owners. Proactively monitoring industry changes and staying abreast of new restaurant openings and competitors allowed me to remain at the forefront of the hospitality landscape. With expertise in managing InfoGenesis POS, ALICE, and OpenTable systems for 11 on-property restaurants, I delivered exceptional service and optimized operations. As President of the Concierge Association of Colorado and deeply involved in the hospitality community, I actively contributed to the growth and development of the industry. Concierge Manager (June 2017-May 2022) Show less

  • Hospitality Systems Analyst

    Oct 2022 - Aug 2023

  • Director of Concierge

    Jun 2017 - Oct 2022

  • Executive Administrative Assistant

    Jun 2015 - Aug 2017

  • Retail Department Trainer / Retail Assistant

    Apr 2015 - Jun 2015

  • Sales Associate

    May 2012 - Jun 2015

  • HR Training and Communications Intern

    May 2014 - Aug 2014
• 

  Budderfly

  Aug 2023 - now

  Energy Efficiency Consultant

  Budderfly works with 6,700+ sites across the U.S. to manage and optimize energy consumption and help businesses save time, money, and energy. We help businesses:💸 Save money from day one without investing any capital 👷‍♂️ Upgrade/replace equipment at no cost (e.g., LED, HVAC and refrigeration) ♻ Drive energy efficiency and reduce energy consumption (electric & water)