Cassandra Onyenjen

Experience

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  PrimeForth Homes & Properties

  Jan 2020 - May 2020

  Customer Service Representative

  • Resolved client inquiries and concerns effectively, leading to a 35% improvement in customer satisfaction ratings based on feedback surveys.• Implemented a more efficient ticketing system, cutting average response times for customer inquiries and complaints in half.• Achieved a high first-contact resolution rate by effectively handling customer complaints and queries, reducing the need for follow-up calls, and improving client trust.• Assisted in closing high-value property deals by providing exceptional customer service, leading to a 15% increase in successful transactions.• Fostered strong relationships with homeowners and investors through proactive follow-up and personalized support, leading to a 20% increase in client retention. Show less

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  JOOLA VENTURES OVERSEAS LIMITED

  Jun 2020 - Dec 2020

  Business Development Officer

  • Identified new business opportunities and successfully closed high-value deals, contributing to a 30% growth in overall company revenue.• Secured partnerships with 10 new key clients, increasing the company’s client base by 25% within a year.• Spearheaded the entry into a new geographical market, which resulted in a 20% increase in market share and opened up new revenue streams.• Implemented more efficient sales and client onboarding processes, reducing lead conversion time by 15% and improving team productivity.• Enhanced client relationship management practices and after-sales support, resulting in a 40% increase in client retention and repeat business.• Established long-term partnerships with industry leaders, resulting in collaborative projects that increased visibility and credibility in the market. Show less

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  First Guaranty Pension (NYSC)

  Jan 2021 - Jan 2022

  Customer Service Representative

  • Efficiently addressed customer inquiries and issues related to accounts, transactions, and services, achieving a high first-contact resolution rate.• Consistently provided excellent service, resulting in a 40% improvement in customer satisfaction scores through feedback surveys.• Handled daily transactions, including deposits, withdrawals, and transfers, with 100% accuracy, contributing to operational efficiency.• Successfully identified customer needs and promoted relevant banking products such as loans, savings accounts, and credit cards, driving a 20% increase in product uptake.• Managed the accounts of high-value clients, providing tailored service and ensuring their banking needs were met promptly, contributing to increased customer retention and relationship growth. Show less

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  Fastvale Inc

  Jul 2021 - Sept 2024

  User Experience Designer

  • Successfully redesigned a product interface, resulting in a 25% increase in user engagement and a 20% boost in customer retention within six months.• Collaborated with cross-functional teams to design and launch a new fintech solution, contributing to a 15% increase in new user sign-ups during the first quarter of its release.• Introduced and implemented a comprehensive design system, reducing development time by 30% and ensuring consistent branding and user experience across platforms.• Conducted extensive usability testing and user research, leading to a 40% reduction in user errors and an 18% improvement in task completion rates.• Developed and tested wireframes and prototypes that improved user navigation, increasing feature adoption rates by 25%. Show less

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  Zojatech

  Apr 2022 - now

  Ui/Ux designer

  • Designed a confidential B2B product that monitors and tracks employee performance based on the company's financial year metrics.• Developed a confidential B2B fintech solution that enables business owners to send and receive funds globally with ease.• Created a confidential B2C fintech product for seamless global money transfers, facilitating efficient sending and receiving of funds.• Produced wireframes and prototypes for multiple pages, ensuring intuitive navigation and optimal user experience.• Utilized HTML and CSS to enhance functionality, improve user experience, and optimize the performance of web pages.• Collaborated closely with stakeholders to gather requirements, ensuring alignment with business goals and delivering solutions that meet organizational needs.• Partnered with cross-functional teams to design and launch a new product, contributing to a 15% increase in new user sign-ups within the first quarter. Show less