Scottie Wylie

Experience

• 

  Virginia Commonwealth University

  Jul 2006 - now

  Provides help line consultative, technical, administrative and training support services to the university community to ensure timely problem resolution, system/data access and optimal system performance. Provide PC, peripheral equipment and network devices support including the interconnection and integration of client/server technology. Provides walkup, telephone and email technical support user consultation. Part-TimeProvides help line consultative, technical, administrative and training support services to the university community to ensure timely problem resolution, system/data access and optimal system performance. Provide PC, peripheral equipment and network devices support including the interconnection and integration of client/server technology. Provides walkup, telephone and email technical support user consultation. Was the assistant to the manager of a small computer retail store owned and operated by VCU. Managed staff, inventory, sales and customer service.

  • Coordinator | IT Support Center

    Nov 2018 - now

  • Assistant Manager | IT Support Center

    Jan 2018 - Nov 2018

  • Call Center Lead | IT Support Center

    Aug 2011 - Jan 2018

  • Computer Operations Tech I

    May 2008 - Aug 2011

  • Manager Assistant | Online@VCU

    Jul 2006 - May 2008