Scottie Wylie

Scottie Wylie

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location of Scottie WylieRichmond, Virginia, United States

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  • Timeline

  • About me

    Manager | IT Support Center at Virginia Commonwealth University

  • Education

    • Godwin High School

      1999 - 2003
    • Virginia Commonwealth University

      2012 - 2014
      Post-Baccalaureate Undergraduate Certificate Information Systems

      Activities and Societies: AITP VCU

    • Virginia Commonwealth University

      2003 - 2007
      BFA Photography

      Activities and Societies: National Society of Collegiate Scholars 3.4 GPA, graduated Cum Laude, Virginia Museum of Fine Arts Fellow,

  • Experience

    • Virginia Commonwealth University

      Jul 2006 - now

      Provides help line consultative, technical, administrative and training support services to the university community to ensure timely problem resolution, system/data access and optimal system performance. Provide PC, peripheral equipment and network devices support including the interconnection and integration of client/server technology. Provides walkup, telephone and email technical support user consultation. Part-TimeProvides help line consultative, technical, administrative and training support services to the university community to ensure timely problem resolution, system/data access and optimal system performance. Provide PC, peripheral equipment and network devices support including the interconnection and integration of client/server technology. Provides walkup, telephone and email technical support user consultation. Was the assistant to the manager of a small computer retail store owned and operated by VCU. Managed staff, inventory, sales and customer service.

      • Coordinator | IT Support Center

        Nov 2018 - now
      • Assistant Manager | IT Support Center

        Jan 2018 - Nov 2018
      • Call Center Lead | IT Support Center

        Aug 2011 - Jan 2018
      • Computer Operations Tech I

        May 2008 - Aug 2011
      • Manager Assistant | Online@VCU

        Jul 2006 - May 2008
  • Licenses & Certifications

    • ITIL® Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Aug 2015
    • ISA Mastery Level

      The Institute for Certification of Computing Professionals (ICCP)
      Apr 2014
      View certificate certificate
    • KCS V5 Foundation

      HDI
      Jun 2016
    • Bomgar Representative Certified v16

      Bomgar Corporation
      Sept 2016
    • KCS v6 Practices Certification

      The KCS Academy
      Jul 2022
      View certificate certificate