Talk to sales Try for Free
Fabio Oliveira

Fabio Oliveira

IT Technician

Followers of Fabio Oliveira922 followers
location of Fabio OliveiraSão Bernardo do Campo, São Paulo, Brazil

Connect with Fabio Oliveira to Send Message

Connect

Connect with Fabio Oliveira to Send Message

Connect

  • Timeline

  • About me

    Operations manager

  • Education

    • University of Sao Caetano do Sul

      2001 - 2004
      Bachelor degree Computer Science

  • Experience

    • KMW of Brazil

      Aug 2000 - Jun 2002
      IT Technician

      - Installation, maintenance and configuration of microcomputers- Technical support- Networks- Leadership of maintenance laboratory

    • Pulsar IT Services

      Jan 2002 - Jan 2007
      Support Analyst

      - Inventory of computer equipment- Support for software and hardware to users- Preventive and corrective maintenance of microcomputers

    • Atos International

      Jan 2007 - Dec 2011
      Support Analyst

      - Administration of Active Directory and backup routine- Configuration and installation of Windows Servers- Technical Support to users- Maintenance and configuration of computers

    • Booking.com

      Jan 2012 - Apr 2016
      Support Analyst

      - Install, setup and troubleshoot all aspects of user desktops, software and phone systems- Identify improvements to documentation and implement and communicate as necessary- Provide manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems- Support on OS X

    • Dunnhumby

      Apr 2016 - Nov 2019
      Senior Support Analyst

      - Technical Support in all aspects of hardware and software- Main point of IT contact for all Latin America- Identify improvements for the infrastructure- Manage Video Conference equipment (Microsoft Teams)- Participation in projects related to network, office expansion, Windows migration, etc- Management of knowledge base articles- Management of vendors contracts (ISP, Mobile, Equipment, etc)

    • Amazon

      Oct 2020 - Oct 2021
      IT Support Associate

      - IT equipment maintenance- Network monitoring- Technical support to users (hardware and software)- Configuration of equipment used in the Fulfillment Center (FC) including PC, laptop, printers, thin clients, handheld devices and others

    • Elo7

      Oct 2021 - Aug 2023
      Internal IT Coordinator

      - Tools administration: Google Workspace, Slack, TeamPass, Notion and other internal tools- Build of the technical support department- Helping on strategic IT decisions- Hardware and software support- Main point of contact on Etsy integration

    • Instituto Jardim Saúde e Longevidade

      Nov 2023 - now
      Gerente de Operações

      - Atendimento ao cliente no Front Desk- Coordenação do time de atendimento- Compras- Projetos de parcerias- Gerenciamento de contratos- Orçamentos e vendas

  • Licenses & Certifications

    • Introduction to AWS for Non-Engineers: 1 Cloud Concepts

      LinkedIn
      Jan 2020
      View certificate certificate

    • AWS Certified Solutions Architect - Associate: 3 Virtual Private Cloud

      LinkedIn
      Feb 2020
      View certificate certificate

    • Mentoring Others

      LinkedIn
      Jan 2021
      View certificate certificate

    • Introduction to AWS for Non-Engineers: 2 Security

      LinkedIn
      Jan 2020
      View certificate certificate

    • AWS Certified Solutions Architect - Associate: 4 Compute Services

      LinkedIn
      Mar 2020
      View certificate certificate

    • Introduction to AWS for Non-Engineers: 4 Billing and Pricing

      LinkedIn
      Jan 2020
      View certificate certificate

    • AWS Certified Solutions Architect - Associate: 1 Cloud Services Overview

      LinkedIn
      Jan 2020
      View certificate certificate

    • Introduction to AWS for Non-Engineers: 3 Core Services

      LinkedIn
      Dec 2019
      View certificate certificate

    • Liderança com Inteligência Emocional

      LinkedIn
      Dec 2019
      View certificate certificate

  • Volunteer Experience

    • Member

      Issued by The Society of Saint Vincent de Paul on Dec 2004
      The Society of Saint Vincent de PaulAssociated with Fabio Oliveira