
Fabio Oliveira
IT Technician

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About me
Operations manager
Education

University of Sao Caetano do Sul
2001 - 2004Bachelor degree Computer Science
Experience

KMW of Brazil
Aug 2000 - Jun 2002IT Technician- Installation, maintenance and configuration of microcomputers- Technical support- Networks- Leadership of maintenance laboratory

Pulsar IT Services
Jan 2002 - Jan 2007Support Analyst- Inventory of computer equipment- Support for software and hardware to users- Preventive and corrective maintenance of microcomputers

Atos International
Jan 2007 - Dec 2011Support Analyst- Administration of Active Directory and backup routine- Configuration and installation of Windows Servers- Technical Support to users- Maintenance and configuration of computers

Booking.com
Jan 2012 - Apr 2016Support Analyst- Install, setup and troubleshoot all aspects of user desktops, software and phone systems- Identify improvements to documentation and implement and communicate as necessary- Provide manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems- Support on OS X

Dunnhumby
Apr 2016 - Nov 2019Senior Support Analyst- Technical Support in all aspects of hardware and software- Main point of IT contact for all Latin America- Identify improvements for the infrastructure- Manage Video Conference equipment (Microsoft Teams)- Participation in projects related to network, office expansion, Windows migration, etc- Management of knowledge base articles- Management of vendors contracts (ISP, Mobile, Equipment, etc)

Amazon
Oct 2020 - Oct 2021IT Support Associate- IT equipment maintenance- Network monitoring- Technical support to users (hardware and software)- Configuration of equipment used in the Fulfillment Center (FC) including PC, laptop, printers, thin clients, handheld devices and others

Elo7
Oct 2021 - Aug 2023Internal IT Coordinator- Tools administration: Google Workspace, Slack, TeamPass, Notion and other internal tools- Build of the technical support department- Helping on strategic IT decisions- Hardware and software support- Main point of contact on Etsy integration

Instituto Jardim Saúde e Longevidade
Nov 2023 - nowGerente de Operações- Atendimento ao cliente no Front Desk- Coordenação do time de atendimento- Compras- Projetos de parcerias- Gerenciamento de contratos- Orçamentos e vendas
Licenses & Certifications
- View certificate

Introduction to AWS for Non-Engineers: 1 Cloud Concepts
LinkedInJan 2020 - View certificate

AWS Certified Solutions Architect - Associate: 3 Virtual Private Cloud
LinkedInFeb 2020 - View certificate

Mentoring Others
LinkedInJan 2021 - View certificate

Introduction to AWS for Non-Engineers: 2 Security
LinkedInJan 2020 - View certificate

AWS Certified Solutions Architect - Associate: 4 Compute Services
LinkedInMar 2020 - View certificate

Introduction to AWS for Non-Engineers: 4 Billing and Pricing
LinkedInJan 2020 - View certificate

AWS Certified Solutions Architect - Associate: 1 Cloud Services Overview
LinkedInJan 2020 - View certificate

Introduction to AWS for Non-Engineers: 3 Core Services
LinkedInDec 2019 - View certificate

Liderança com Inteligência Emocional
LinkedInDec 2019
Volunteer Experience
Member
Issued by The Society of Saint Vincent de Paul on Dec 2004
Associated with Fabio Oliveira
Languages
- enEnglish
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