Sheila Newton

Experience

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  Alliance Data

  Apr 1999 - Nov 1999

  Developed and implemented guidelines, processes and procedures regarding all incoming projects. Created a Project Turn Over template which was completed by Project Managers prior to acceptance of a project. Maintained and supported all project documentation. Resolved any resource conflicts and constraints. Created, maintained, and regularly communicated information regarding project plans and progress. Facilitated Production Readiness Review meetings. Ensured all costs were maintained within defined budget guidelines. Show less Established reports and developed procedures for the newly created Problem Manager position. Once complete, I moved to another newly created position of Implementation Manager.Identified and tracked known problems. Evaluated and monitored the resolutions of system problems and abends to ensure the integrity of corrective action and prevent future occurrences. Worked with departments across all Lines of Business to report, update, and track the progress of identified issues. Defined and implemented a Root Cause Analysis Process to identify, track, and report on improving the quality of service provided. Provided daily, weekly, and monthly Problem Management Reports. Show less

  • Implementation Manager

    Jun 1999 - Nov 1999

  • Problem Manager

    Apr 1999 - Jun 1999
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  Heartland Payment Systems

  Nov 1999 - Nov 2016

  Managed 6-8 IT related projects on a monthly basis. Organized and assigned all appropriate resources for each project. Coordinated and facilitated project kickoff and weekly touch point meetings.Select Achievements• Managed the end-to-end project of implementing the AXIOS ITSM Tool to the entire organization of 5,000 employees across multiple locations.• Worked with internal teams to automate monthly SLA reporting, resulting in saving half of each month’s work schedule for 1 FTE.• Worked with internal teams to create an automated dashboard for monetary and non-monetary file transmission monitoring which eliminated multiple scenarios which had created financial penalty situations for the company. Show less Merged with Heartland Payment Systems in the Alliance Data Acquisition (2008)Performed planning, design, and testing for new and existing customer networks. Recommended, implemented, and managed network changes to meet and exceed SLAs and optimize networks. Collaborated with internal and external customers to provide necessary support. Managed large-scale network projects related to technology pilots, conversions, and implementations. Held direct responsibility for the management of the annual $7M POS Dial infrastructure budget.Select Achievements• Nominated for, and received, the ADS Chairman’s Excellence Award for a successful project migrating a newly signed large client to the ADS dial network. Project was completed 3 months ahead of schedule, resulting in an additional $100K in revenue.• Identified and implemented cost saving initiatives of $150K to $450K annually between 2001 and 2007.• Planned, coordinated, and executed a Data Center migration of 140,000+ POS terminals from MCI Co-Lo to ADS dial network, on-time and without incident.• Planned, coordinated, and executed the migration of 2,700 dial terminals, of 30+ different terminal types, from secondary dial provider’s network to primary dial provider’s network, ahead of schedule and without client impact.• Planned, coordinated, and executed the migration of Broadband network from shared processing hardware to dedicated processing hardware. Show less

  • Project Manager / Scrum Master

    Jan 2013 - Nov 2016

  • Project Manager - Telcom Division

    Jun 2011 - Jan 2013

  • Sr POS Network Engineer

    Nov 1999 - Jun 2012
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  NThrive

  Mar 2018 - now

  IT Project Manager