Mazhar Ali

Experience

• 

  COMCEPT (Pvt.) Ltd.

  Oct 2009 - Dec 2009

  Internee

  • Design and testing of various projects including dispensers and teletaleem based on web development of live audio/video conferencing.• Sorted, organized and maintained files.• Provided support, addressing routine and special requirements.• Answered and transferred incoming telephone calls, taking messages for various staff members.• Produced high-quality communications for internal and external use.

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  COMCEPT Pvt. Ltd / TeleTaleem Pvt. Ltd.

  Jan 2010 - May 2011

  Technical Support Engineer

  • Development & QA, Technical Support, Client Demonstration, Application Release Management, Document Controller.• Design and testing of various projects mainly teletaleem based on web development of live audio/video conferencing.• Maintained response times to support business continuity.

• 

  Grand Midwest Group of Hotels

  Aug 2011 - Nov 2011

  Technical Support Engineer

  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.• Hardware & Software assistance.• Users and Accounts Management in MS Exchange 2003, SonicWall firewall.• Configuration, Training and development of staff with respect to a strong IT and email culture within the organization.• Ensure Storage & Backups, Property Management System (Fortune IDS).• Signage solutions (inside the elevator, public area, meeting rooms).• IPTV infrastructure for different TV points, Network.and Telephone Maintenance. Security Solution (CCTV), Audio Video Conferences. Show less

• 

  I2c Inc.

  Mar 2012 - now

  • Managing team of employees, overseeing hiring, training and professional growth of employees.• Carrying out day-to-day duties accurately and efficiently.• Driving operational improvements which resulted in savings and improved profit margins.• Monitoring of company inventory to keep stock levels and databases updated.• Identification of issues, analyzing information and providing solutions to problems.• Receive and processing stock into new inventory management system (SnipeIT).• Improvement in operations through consistent hard work and dedication.• Participation in team-building activities to enhance working relationships.• Develop and maintain courteous and effective working relationships. Show less • Email server migration to Microsoft Office 365 for over 1000 users.• Leaded the IT infrastructure of 2 i2c site - Omaha & San Antonio to setup Datacenters, servers, UPS's, complete IT equipment of 300+ users each - Hardware and Network nodes.• Complete migration of i2c RWC HQ to new site/office.• Developed and implemented performance improvement strategies and plans to promote continuous improvement.• Collaborated with team members to achieve target results.• Resolved problems, improved operations, and provided exceptional service.• Conducted research, gathered information from multiple sources and presented results.• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.• Created plans and communicated deadlines to complete projects on time.• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Show less • Played a vital role in setting up the IT infrastructure of i2c site - Montreal and setup servers, complete IT equipment for end users (CS and Corporate) - Hardware and Network nodes.• Microsoft Windows Servers upgrade to 2012 R2 AD, DHCP, DNS, GPO, Storage). Microsoft workstations and Network security devices.• Enhancements in setup compiler comprising many applications and their deployment in seamless manner for all network nodes.• VMware virtualization, backup and restoration for servers.• QNAP & FreeNAS setup and Network Inventory & Asset Management System to ensure non-compliance issues.• Companywide surveillance, Email Server, BitDefender Endpoint server/client setup, voice over IP telephony server i.e., sipX management & administration.• First level and second level desktop support as a team lead role for local and remote users. Show less • Microsoft Windows Servers 2008 R2(AD, DHCP, DNS, GPO, Storage). Microsoft workstations and Network security devices.• Design & Develop a Setup compiler comprising many applications to deploy in seamless manner for all network nodes.• VMware virtualization for servers.• Configuration of SAN & NAS to make it useable for AD users.• Network Inventory & Asset Management System to ensure non-compliance issues.• Companywide surveillance, Email Server, Antivirus, voice over IP telephony server i.e., sipX management & administration.• First level and second level desktop support for local and remote users. Show less

  • Manager IT Systems

    Jan 2022 - now

  • Principal IT System Engineer

    Jan 2018 - Dec 2021

  • Sr. IT System Engineer

    Jan 2015 - Dec 2017

  • IT System Engineer

    Mar 2012 - Dec 2014