Gemma Timms

Experience

• 

  McDonalds Bligh Park

  Jan 2011 - Dec 2016

  Shift Assistant Manager

  The tasks and duties of a Shift Assistant Manager at McDonalds includes (but is not limited to):Overseeing all operations from greeting customers to the quality and speed of service.Ensuring that all equipment and produce is carried out and up to WHS standards.Submitting daily analytical reports of inventory stock, cash flow and produce quality.Organising crew to ensure the smooth-running of the positions within the floor.Monitoring hygiene and safety standards within work and customer areas. Show less

• 

  BGIS

  Dec 2016 - Nov 2018

  Using a flexible and adaptable approach the responsibilities of the Concierge include: Meet and greet clients and visitors.Act as the first point of contact for all incoming phone queries, complaints, managing requests, walk in Sydney Water customers and property defects.Operating and managing the CMMS for tenancy requests and reports.Assist the internal site management team acting as the conduit for client requests as well as other requests as required.Coordinate and manage all tenancy related requests and issues including but not limited to lockers, key registers, client information, first aid/warden lists, complaints registers, building management and visitors within partnering buildings.Assist with the management of subcontractors such as: Creating and managing daily job lists for the handyman and cleaning staff.Collection of subcontractor documentation including inductions and job completion notices.Reviewing and escalating any overdue work orders with external contracting companies.Monitoring and maintaining the CMMS to ensure that all purchase orders and service requests are adhering to company standards including budget and job completion timeframes.Managing workflow and communication between staff, facilities and external contracting companies.Support and assist the coordination of the meeting room management team, loading dock and car parking team as required. Prepare monthly analytical reports highlighting the workflow between employees, contractors and external visitors to the building.Assist in the preparation of correspondence, meeting minutes and presentations.Ensuring WHS&E policies and procedures are met and maintained by all stakeholders. Overall accountability of the Concierge Services, ensuring a high-performance culture and a high level of client satisfaction. Show less Using a flexible and adaptable approach the responsibilities of the Function Assistant include: Creating and coordinating of all functions/events and catering including development, modification and implementation of procedures and systems, and delegation of minor events, timetable and other work to Catering provider.First point of call for meeting and functions facilities, interfacing with all internal and external customers including function/meeting sponsors, trainers and guest speakers.Conduct site inspections with internal and external clients Liaise with clients on activities related to bump in times, additional AV requirements, deliveries, staging requirements. Manage and maintain the CMMS system capturing all work orders for work in relation to the area of responsibility. Delegate and allocate work orders as required to ensure contract requirements and KPI's are achieved; Assist the internal account management team acting as the conduit for client requests as well as other requests as required.WHS&E policies and procedures are met and maintained by all stakeholders. Being responsible for the supervision of the Catering provider and ensure work is conducted appropriately through regular monitoring.Ensure all incoming booking and general enquiry related telephone calls, faxes and emails are dealt with in a maximum 24-48 hrs.Evaluate all new booking enquires with regards to ‘major’ or ‘minor’ events status and allocate appropriately to Catering provider.Ensure compliance with relevant laws, regulations, codes and standards. Show less

  • Senior Administrator

    Jun 2017 - Nov 2018

  • Functions Coordinator

    Dec 2016 - Jun 2017
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  Greenstone Financial Services

  Nov 2018 - now

  • Senior Event Coordinator

    Aug 2020 - now

  • Event Coordinator

    Nov 2019 - Aug 2020

  • Events & Support Officer

    Nov 2018 - Nov 2019