Jean Medrano

Experience

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  Bridgeway Business Solutions

  Sept 1998 - Mar 1999

  Administrative Assistant

   Assist the Operations Manager in handling the courier service. Preparing documentation.  Responsible for keeping records and attendance of employee.

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  Investor Communication, Inc

  Mar 1999 - Mar 2002

  Lay-out Artist

   Laying out annual reports, brochures, newsletter, posters, etc. for various clients.  Making PowerPoint presentations.  Designing calling cards and other desktop publishing services.  Typesetting

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  Nesic Philippines, Inc

  Mar 2002 - Apr 2003

  Autocad Operator

   Designing of Proposed and As-built plans for Digitel-Alcatel GSM Projects using AutoCad. Responsible for the revision of the proposed plan using AutoCad.

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  National Penn Inc

  Aug 2008 - Dec 2008

  Order Entry

   Responsible for entering orders using the Oracle Business Suite.

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  Emerson

  Mar 2009 - Sept 2013

  Technical Support Representative 1, Order Management

   Responsible for checking and validating the accuracy of the prices in the order  Responsible for ensuring the pricing discrepancy resolution is less than a single business day for the customer. Responsible for releasing the Rep Hold for uncommitted orders on Fisher First 2.0. Responsible for committing the orders entered on Fisher First 2.0 Responsible for order entry for LP order request, purchase orders and quotes using Oracle Business Suite. Responsible for customer disputes in the order and credit issues. Responsible for Non-Customer Support Network (CSN), Return Goods Authorization (RGA), and Warranty/Repair order creation process using the Oracle Business Suite. Show less

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  TELUS International Philippines

  Sept 2015 - Jun 2016

  Customer Service Associate Tier 2

  - Responsible for solving escalated ticket from Tier 1 support

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  Pacific Market International

  Aug 2016 - Dec 2016

  Retail Sales Specialist
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  Quantrics Enterprises Inc.

  Aug 2017 - now

  Customer Service Agent