Diane Benvenuto

Experience

• 

  Enterprise Rent-A-Car

  Jan 1999 - Sept 2005

  Assistant Branch Manager / Branch Manager

  Implemented branch operational plans using the income/expense and profit and loss statements.Reports managed monthly: Employee matrix for all level of employees including managementEnd of Month Statement reportsTrained and supervised a staff of up to 15 people, including full time, part time and internship employees. Developed and maintained excellent methods of customer services, understand and accommodating client needs. Fostered teamwork that motivated employees to achieved their highest potentials. Orchestrated daily operational plans for branch. Show less

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  AIG

  May 2007 - Aug 2013

  Participated in development of a new system for Quality Assurance reviews. Tested the features of the system to be put into production. Trained fellow employees on how to use the system.Provided daily support to AIG claims employees and GQA Reviewers for work related issues on AIG systems. Served as a liaison between Global Quality Assurance Group VP’s, Managing Directors and Reviewers to confirm data integrity of claims file review.Responsible for data verification and analysis of the Best Practices and Lost Economic Opportunities.Served as an active participant in revamping the Questionnaire review form. Collected feedback from end users to determine which questions / sections to remove or consolidate for better efficiencies.Responsible for senior level management reporting and analysis on a quarterly, monthly and weekly basis. Show less Maintained documentation and multi-state licensing requirements for both Third Party Administrators and Adjusters resulting in a seamless audit process.Created custom reporting to review accuracy of all state license requirements Monitor regulatory compliance of E&O and Fidelity Bonds for the Third Party Administrators.Responsible for Access report management for license & bond expirations and pending file transfers.Worked closely with DBG Legal on various issues to ensure compliance by Third Party Administrator’s on statutory requirements. Show less

  • Business Analyst

    Mar 2009 - Aug 2013

  • Compliance Analyst

    May 2007 - Mar 2009
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  The Merchant Restaurant

  Oct 2013 - Nov 2014

  General Manager

  The Merchant Restaurant – Jersey City, NJ 2013 - 2014 GENERAL MANAGER•Oversaw all restaurant operations, food and beverage, food safety handling, kitchen operations and staff training•Supervised and motivated a staff of 10 employees through positive reinforcement and leading by example•Conducted open to close duties including a sales reports, server reports and nightly credit card batch reports•Scheduled staff to ensure proper coverage for all shifts •Responsible for entering and paying bills through QuickBooks•Assisted in inventory and ordering•Promoted the restaurant through social media; Facebook, Instagram and Restaurant website•Serv Safe Food Handler Certificate Show less

• 

  9th and Coles Tavern

  Nov 2014 - Jul 2016

  General Manager

  GENERAL MANAGER• Oversee proper execution of all restaurant operations, food and beverage, food safety handling and kitchen operations • Supervise and train all new employees• Interface with customers on a daily basis• Organize events and parties• Conduct daily maintenance inspections and make sure daily standards are met• Manage cash reconciliation at the end of every shift• Perform administration and reconciliation of A/P and A/R• Assist with inventory and ordering for front and back of the house; verify and receive all orders• Work closely with the kitchen and management to develop new seasonal menu items • Implemented system to reduce product and profit loss increasing overall profitability rating to 95%• Manage staff schedule to ensure proper coverage for all shiftBARTENDER / SERVER • Provide excellent customer service to guests resulting in repeat customer business • Prepare alcoholic and non-alcoholic beverages for guests• Keep the bar and side stations organized, stocked and clean• Responsible for cash reconciliation at the end of every shift Show less

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  Restaurant Associates

  Jul 2016 - Apr 2022

  Director Of Catering Conference Services

  • Ensure all catering menu proposals are presented to the client accurately and effectively• Develop current catering associates in service techniques, menu presentation, policies and procedures• Hire and train new catering associates• Organize events and parties • Menu development and marketing functions as they relate to the catering department• Assist with inventory and ordering for front and back of the house • Manage staff schedule to ensure proper coverage for all shifts Show less

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  Gourmet Dining LLC

  Apr 2022 - now

  • Director of Operations

    May 2024 - now

  • Retail Director of Dining Services at Gourmet Dining

    Apr 2022 - Aug 2024