Jay Zhang

Experience

• 

  Singapore Army

  Oct 2013 - Dec 2014

  Combat Medic Specialist

  • Second-in-Command, Changi Air Base Medical Centre.• Coordinated the medical response to emergency incidents on base.• Provided medical coverage to base personnel, together with a medical officer and a team of 3-7 medics.• Liaised with other squadrons to ensure proficiency in first aid skills for non-medical base personnel.

• 

  Singapore Management University

  Dec 2014 - May 2015

  Student Helper

  • Ensure the smooth running of the admissions process, from scheduling interviews, to detailing and directing applicants to the respective interviewers.• Assist in adhoc events, such as the SMU Open House, as well as various events designed to engage both prospective applicants and their parents.

• 

  SMU Francophiles

  Jan 2016 - Dec 2016

  President

  • Organized and taught culinary and linguistic events to promote the French language and culture to the SMU student population• Liaised with various university and external stakeholders for the execution of these events

• 

  Conjunct Consulting

  Jan 2016 - Apr 2016

  Associate Consultant

  • Collaborated with four other student consultants on an impact assessment project• Determined and pilot-tested the most relevant metrics to measure the increase in patients' well-being following the implementation of a new program

• 

  Singapore Management University

  Jan 2016 - Jun 2017

  Teaching Assistant

  Two modules: Leadership and Teambuilding (OBHR001), Intercultural Communication (COMM120)• Assisted two professors, over the course of four semesters, in administrative matters• Coached students in their group projects, as well as how to best prepare for coursework

• 

  The Food Bank Singapore

  Jul 2016 - Aug 2016

  Intern

  • Assisted in daily operations, coordinating how donations are received and how they are redistributed, and to whom.• Managed inventory, and facilitated collections / deliveries accordingly.

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  Conjunct Consulting

  Dec 2016 - Jun 2017

  Project Leader

  • Served on two pro bono consulting projects for local social good organisations (SGO)• Successfully co-created and developed tools to facilitate the tracking and analysis of a specialist nursing programme• Surveyed and identified key success factors for a budding SGO to attain charity status

• 

  Conjunct Consulting

  Aug 2017 - Jul 2018

  Assistant Director Of Operations

  • Elected by student body to a chapter leadership position, responsible for event planning & execution, including a national case competition (three universities, est. 150 pax)• Successfully negotiated an increase in chapter funding for additional outreach events

• 

  LVMH

  Oct 2017 - Oct 2017

  LVMH-SMU Immersion Programme

  Exposed to various maisons of the LVMH group, their brand DNA and brand codes. Conducted brand audit and proposed measures to further enhance the embodiment and translation of Fresh's brand DNA into store design and experience.

• 

  Changi Airport Group

  May 2018 - Jul 2018

  Intern, Air Hub Development

  • Conducted research to assess the feasibility of a business case for venturing into a potential market for growth, before validating findings and gathering feedback from Senior Management team• Trial-tested and verified logical flow of passenger surveys before mass implementation• Gathered preliminary buy-in from frontline team to deconflict with existing efforts

• 

  SMU Civil Defence Lionhearters

  Aug 2018 - Jul 2019

  Vice President

  • Founded the club in a team of four students and with the close partnership of the SMU SafetyCentre to provide cross-campus first-aid response, as well as on-site event support• Designed internal events and incentive schemes, through the use of Community Service hours, topromote membership and participation

• 

  Bolloré Transport & Logistics

  May 2019 - Aug 2019

  Logistics Analyst Intern

  • Created a self-refreshing Tableau dashboard to visualise and report key inbound warehouse metrics to the client (LVMH Fragrances & Cosmetics Division) (est. time saving: 30 mins daily)• Updated existing Tableau dashboard to better track and report progress of outbound shipments• Automated data retrieval processes using MS Flow to streamline and reduce time spent on non-value-adding tasks

• 

  Changi Airport Group

  Feb 2020 - now

  • Implement and review airside driving policies and requirements to ensure safe operating environment amidst airport complexities• Execute and monitor Safe Management Measures (SMM) and other BCP to minimise operational disruptions• Collaborate across airport stakeholders to ensure adequate hiring, training and deployment of critical vocations during travel ramp-up and recovery• Designed and fostered adoption of business intelligence tools, to facilitate investigation of airside safety incidents, by combining data analysis best-practices with business needs. Show less

  • Assistant Manager, Airport Operations Planning

    Jul 2022 - now

  • Senior Associate, Airport Operations Planning

    Feb 2020 - Jul 2022