Maeve Malone

Experience

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  EBC Limerick

  Jan 2013 - Jan 2014

  Academic Manger and Lecturer

  Trainer ICBE offers subsidized training for employees, including skillnet funding for training, to leading organisations in Ireland. As part of one of their momentum projects, I was contracted to deliver a City & Guilds program in Customer Service skills, communications skills, sales techniques, retail sales, contact centres/shared services, reception/front office, business principles and team development. Key Duties & Responsibilities• Managed delivery of all course material for City & Guilds level 4, NFQ• Curriculum development for various courses• Managing students by providing educational guidance, motivation, feedback and support• Maintain high standards of achievement, behaviour, discipline and punctuality amongst students• Invigilator for examination centres • Experience of dealing with various cultures, languages and academic performance levels• Management of attendance, reports and feedback with both the training orgnaisation and the department of social protection • Key Achievements: • Retained all learners on the programme, through active participation and motivation techniques• Successfully aided the transition of program participants to work placements and full time work• Received praise from management for personally motivating and achieving exam success with participants, far beyond targets • Excellent feedback from learners on programme evaluation sheets Show less

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  City & Guilds http://www.cityandguilds.com/

  Jan 2014 - Jan 2015

  Lead Tutor and Co-ordinator Momentum Programme

  Jan 2014-Jan 2015

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  City & Guilds

  Jan 2015 - Jul 2016

  Momentum Project Management and Lead Tutor
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  FRS Training Ltd

  Sept 2016 - May 2021

  Operations and Training Manager

  Responsible for the day to day operational running of FRS Training and management of all FRSTraining tutors and staff. Responsible for the production, procurement, and planning ofdaily operations. Monitor, search, selection and performance of tutors. Oversee and forecast courseplanning, administration and delivery. Manage the procurement of all contracts, goods andservices for training programmes. Engage with partners and stakeholders with respect to skillsgaps and training. Manages the delivery of all contracted training for the Jobpath and RTCcontracts. Show less

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  NALA

  May 2021 - May 2022

  European Projects Officer
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  Rehab Group

  Jun 2022 - now

  Learning and Organisational Development Manager