Amanda Lang

Experience

• 

  One Communications

  Aug 2007 - Jan 2011

  Order Entry/Order Manager, Service Delivery

  Data entry, of customer changes to services. Moves, adds, changes and disconnects.Order managing or change orders. Moves, adds, changes, and upgrades.Training team members, creating documentation, while managing projects.

• 

  EarthLink Business

  Jun 2011 - Jul 2014

  Manage 10 - 15 direct reports. Train new and existing employees. Organize projects and training. Scheduling. Multi-tasking. Take repair escalation calls. Provide customer service to the highest level. Data entry, of customer changes to services. Moves, adds, changes and disconnects.Order managing or change orders. Moves, adds, changes, and upgrades.Training team members, creating documentation, while managing projects.EarthLink Business acquired One Communications

  • Supervisor Customer Care/Repair

    Jun 2011 - Jul 2014

  • Order Entry/Order Manager, Service Delivery

    Jun 2011 - Jun 2011
• 

  Bay Area Granite & Marble

  Feb 2012 - now

  Human Resources: Support leaders with personnel, hiring, onboarding, coaching, and termination. Develop corporate plans for a variety of HR matters such as compensation, benefits, health, and safety etc. Serve as the point of contact for employment relations and communicate with appropriate management and/or legal. Develops and implements leadership pathways and professional development opportunities for all staff. Support of legal or HR Vendor.Information Technology: General desktop support across location - monitoring and general maintenance/patching on desktop devices. Creating and executing road map for the upgrading of key systems to avoid technical debt and security risks. Deliver multiple projects; manage issues, and roadblocks with support of IT VendorAccounting: Direct supervision of accounting personnel. Ensure the appropriate and accurate accounting of all financial transactions including accounts payable, accounts receivable, and payroll. Prepare accurate and timely financial statements. Assist president with budgeting, forecasting and future projections. Complete quarterly and year end work with support of Accounting Vendor.Corporate Project Management: Responsible for specific projects throughout the organization. Planning, budgeting, monitoring and reporting on those projects. Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines. Delegating tasks on the project to employees best positioned to complete them. Performing quality control on the project throughout development to maintain the standards expected.Marketing: Execute marketing objectives brought by VPs of Residential and Commercial Divisions. Ownership of website, social platforms, etc. Show less

  • VP of Administration

    Jun 2022 - now

  • Director Of Operations

    Nov 2018 - May 2022

  • Office Manager

    Feb 2012 - Nov 2018
• 

  Alta Resources

  Jul 2014 - Jan 2019

  As a Project Manager I, I lead multiple projects through all phases of the project management life cycle - Initiation, Planning, Execution, Implementation, Controlling and Closing. Lead 5+ projects concurrently (12 total, 8 closed), over 9,000 actual team hours recorded, with an actual project cost over $350,000, in 12 months. Defined project scope, goals, benefits and deliverables that support business goals in collaboration with senior management and stakeholders. Effectively communicated project status, expectations, and tasks to team members and stakeholders including business unit leaders and senior leaders. Coached, mentored, motivated and supervised project team members and influences them to take positive action and accountability for their assigned work. Used excellent judgment to weigh facts and possible courses of action in order to make sound decisions. Developed and shared best practices and tools for project execution and management. Show less As a Sales Program Manager, I strategically managed and directed a business to business sales team in accordance with the organization's strategic mandates. A team of 55 agents with annual sales up to $15 million. These activities were carried out in accordance with Six Sigma philosophies to obtain optimum results, ensure efficiency and economy of operations, and maximize established program objectives of the organization and our client.Managed financials up to $3.5 million to include, but are not limited to, P & L, budget, and expense reduction. Create an environment that promotes employee growth and retention. Directly and oversaw all aspects of the client's sales policies, objectives, and initiatives while striving to meet and exceed Alta and client metrics. Client contract review, negotiation and SOW are critical aspects of this position.Position the capabilities of Alta Resources to solve business issues on behalf of the client. Work with other Sales teams to understand business problems and develop best practice solutions to the business issues. Work with the various client teams to identify trends in business problems and successes to design and present value-add solutions to our customers. In addition to working with internal resources and implementation teams to ensure customer expectations are communicated and exceeded. Show less As a Sales Team Leader I managed activities within the Alta Resources organization to obtain optimal results for our clients, efficiency and economy of operations, and maximize established program objectives by performing the following duties personally or through sales and service representatives.Required active leadership of supporting strategic initiatives and personal development using application of PISTON and Six Sigma methodologies. Duties:• Supervises and coordinates activities of sales and service representatives to maximize customer satisfaction, customer loyalty, performance metrics and quality, team of 20 agents.• Oversees the direction of Representatives and ensures they are meeting and exceeding goals and KPI’s.• Conducts and/or participates in team meetings to communicate client's objective and provide Alta Resources updates• Monitors team members’ customer contacts to observe employee's demeanor, technical accuracy, and conformity to company quality standards, policies, and procedures and provides coaching, guidance, and development to improve or advance performance• Manages/oversees staffing levels, assigns duties, and examines work to meet client expectations • Reviews customer issue correspondence, notes any suggestions, and assigns issue to appropriate area for action and take follow up action as necessary • Confers with managerial personnel to recommend changes in order to avoid recurring customer issues Show less

  • Project Manager II

    Sept 2018 - Jan 2019

  • Project Manager I

    Sept 2017 - Sept 2018

  • Program Director

    Nov 2015 - Sept 2017

  • Sales Team Leader

    Jul 2014 - Nov 2015