Richard Daniel, B.A

Experience

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  Foster and Ince CruiseWorld

  Dec 2012 - Mar 2013

  Seasonal Contractor

  Meet and greet tourist as the arrive in the cruise terminal, ensuring their arrival to the country are as painless as possible. To add, occasionally escorted elderly passengers to their cabins, not to mention I also assited in the check-in process of the passengers on board various cruiseliners

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  Elegant Hotels Group

  Jun 2013 - Feb 2024

  Ambassador

  Welcome and greet guests upon arrival, ensuring a warm and friendly atmosphere.Assist guests with check-in and check-out processes, providing information about hotel amenities and services.Address and resolve guest inquiries and concerns promptly and professionally, enhancing their overall experience.Maintain a thorough knowledge of local attractions, dining options, and entertainment to provide tailored recommendations.Liaise with different hotel departments to ensure guest needs are met efficiently and effectively.Organize and oversee special requests and VIP services to ensure memorable experiences for guests Show less

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  Little Trinkets

  Feb 2016 - now

  Marketing/Brand Manager

  I led initiatives that resulted in a remarkable 48% growth in our customer base within two years, all while nurturing a strong brand presence. My strategic thinking and SEO analytics expertise have allowed me to tailor marketing efforts to meet specific demographics, driving both membership and revenue.Developed and implemented comprehensive marketing strategies to enhance brand visibility and drive customer engagement.Oversee the creation of marketing materials, including brochures, presentations, and digital content, tailored to various customer segments.Conducted market research to identify trends, customer preferences, and competitive analysis, translating insights into actionable marketing initiatives.Collaborated with sales and logistics teams to create promotional campaigns that align with business objectives and revenue goals.Monitored and analyzed the performance of marketing campaigns, preparing reports on key metrics and providing recommendations for improvement.Managed the marketing budget effectively, ensuring resources are allocated efficiently to maximize ROI Show less

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  Marriott International

  Feb 2024 - now

  Guest Experience Expert / Manager on Duty

  I've successfully managed operations and led initiatives that have fostered positive relationships with guests, regardless of their language background.Oversee daily operations related to guest services and ensure top-tier service delivery. Monitor guest feedback and satisfaction through surveys and direct interactions, implementing necessary improvements. Develop training programs to improve team performance and enhance the overall guest experience. Collaborate with other departments to create seamless guest experiences, ensuring all guest needs are met promptly and effectively. Handle guest inquiries and complaints with professionalism, providing timely resolutions and exceptional service. Analyze guest trends and preferences to identify opportunities for personalized experiences and promotions. Prepare and present reports on guest satisfaction metrics to senior management, making recommendations for improvement Show less