Lovekesh Matta

Experience

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  Infosys

  Jan 2005 - Jan 2006

  Software Engineer

  Worked as a developer using VBA, MS Access and PL/SQL.

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  Infosys

  Jul 2006 - Jan 2010

  Worked as a business analyst and solution consultant consultant providing telecom domain consulting to the client based in UK. I majorly worked on the project aimed at introducing a new broadband ADSL2+ product in the UK market along with functional enhancements to the client's O/BSS system stack in the CRM, billing and fulfillment areas.Major responsibilities:- Requirement analysis, impact Analysis, gap analysis and definition of user requirements- Delivered solution and process design documents- Proposed and finalized solutions based on feasibility analysis with SME’s of Siebel, solution architects and business community- Process analysis and redesign using use cases, sequence and flow diagrams- Extensively worked on the request management, fulfillment and billing areas of the OSS/BSS stack.- Provided domain and process knowledge to the new joiners Show less Worked as a test lead for a UK telecom client for the project aimed at testing the functional aspects of the OSS/BSS system stack (manual testing).Major responsibilities:- Stakeholder and customer relationship management- Project Management. Managed a team of about 25 members in the onshore-offshore model- Prepared testing strategy, test plans and reviewed test cases for regression, system and integration testing- Defect tracking and customer reporting- Delivered in stringent code red timelines- Worked on COTS packages like Clarify and Remedy and other custom applications- Planned and outlined the user acceptance testing test scenarios with service operations Show less

  • Business Analyst/Solution Consultant

    Dec 2008 - Jan 2010

  • Test engineer/Test Lead for Leading UK Telco

    Jul 2006 - Nov 2008
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  Tech Mahindra

  Feb 2010 - May 2012

  Business Analyst/Solution Consultant

  Worked as a senior business analyst and OSS/BSS solution consultant providing telecom domain consulting to the client based in UK. During this period worked on multiple projects including O/SS stack integration, product migration and multiple functional enhancements to the client's strategic O/BSS system stack.Major responsibilities:- Led on defining the solution architecture along with the client’s solution architect by understanding the As-Is process and defining the architecture on the to-be stack- Stakeholder management, managed customer expectations and escalations- Requirements and system/process impact analysis for end to end functional and non-functional requirements captured from business stakeholders- Solution design and business process mapping along with process analysis and redesign- Proposed and finalized solutions based on feasibility analysis with SME’s of Remedy and client architects- 3 months at onshore (London) and another 1.5 months onshore (Munich) conducting solution building workshops with the client, component designers, stakeholders and testers- Extensively worked on the request Management, fulfillment, billing and service delivery area of the OSS/BSS stack- Mentored and led the team Show less

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  Accenture

  Jul 2012 - Oct 2014

  Senior Consultant

  Worked in the consulting workforce as a senior consultant in Accenture’s communications, media and technology (CMT) industry vertical in Australia. I was based in Melbourne and then Pune and worked for utilities and telecommunications clientsMajor responsibilities:- Helped in business development working with senior executives- Business Analysis: requirements analysis, user stories, solution/system impact analysis with SMEs- Functional designs: functional designs for billing, process re-design, BW functional impact, team lead- PMO lead: Introduced and established project management structure, introduced work plans using MSP, stakeholder and customer relationship management, deliverables management, budget and invoice tracking, project metrics Show less

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  Tech Mahindra

  Dec 2014 - Apr 2020

  Senior Consultant

  Pre Sales Lead/Business Development:- Led on multiple proposals across telecom service providers in APAC region eventually program managing some of these engagements E2E from conceptualization to service delivery- Business Development: pitching for proactive opportunities and research on new accounts.- Supporting delivery of projects managing SOW creation, subcon agreements, resourcing, P&L approvals etc.Solution Architect:Led on multiple assignments for a leading telecom clients in UK working for its retail consumer market across its mobility offerings. Major responsibilities:- Leading on the overall product solution for a new mobile product offering in the UK market- Led the products and system stack functional designs- Analyze the business and stakeholder requirements and then translate them into E2E solution design that’s spans the entire OSS/BSS stack - Defining system impacts and preparing end to end solution design documents using SOA design patterns- Stakeholder management, managing customer expectations and escalations. - Leading on reviewing product requirements and providing consultancy to mature E2E OSS/BSS and process requirements Show less

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  Infosys

  May 2020 - Feb 2022

  Lead Consultant

  Working in the domain consulting workforce as a lead consultant in Infosys' Communications industry vertical providing O/BSS solutions to CSPs across geographies

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  Accenture

  Feb 2022 - now

  Senior Manager - Technology Strategy and Advisory