Martin Pelosi

Experience

• 

  FedEx

  Jun 1994 - Sept 2001

  Operations Manager

  Responsible for managing the highest volume office in Connecticut with over 18,000 packages processed daily. Main responsibilities included full-scope staff management and all related budgeting decisions for this multi-million dollar operation.

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  Exel Logistics

  Sept 2001 - Feb 2003

  General Manager

  Managed 2 large volume warehouse and contract trucking operations in Connecticut and Vermont for major retailer. Responsible for managing the day-to-day operations including: full-scope of staff management (hiring, managing, performance management, separations), P&L responsibility, created and maintained best practices for freight movement and home delivery protocols to provide exemplary customer service and maximize profits.

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  CHEP

  Feb 2003 - Oct 2008

  Regional Manager

  Managed a staff of sales/customer service representatives assigned to over 600 accounts. Main responsibilities included, but were not limited to the full spectrum of staff management: hiring, training, performance management, separation management. Offered supply chain and logistics solutions to clients and interfaced with carrier management. Accompanied staff on customer calls to establish best practices and to ensure successful resolution to client needs. Developed warehouse safety and damage avoidance procedures for clients Show less

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  Automation Solutions Inc.

  Oct 2008 - Jul 2009

  Senior Manager CES

  Create, maintain and direct the customer service and supply chain function for application engineering and machine parts distributor. Establish best practices metrics, training and team motivation to achieve internal and external customer satisfaction and meet or exceed deliverables.

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  StubHub

  Oct 2009 - Aug 2014

  Responsibility and management of call center training and quality functions. Promote development and culture for Stub Hub contact center, operations employees and management. Tasked with driving employee skill and knowledge through effective course development, creation of learning tools and career path tools. Goals include employee excellence, retention and satisfaction along with personal and professional growth. Position also includes ownership of facilities management to maintain a great working environment for our employees including vendor and budget management. Includes project management for 2 recent multi million dollar expansion efforts.Stubhub CT recognized as a Top Workplace for medium sized businesses in CT by Hartford Courant/Fox TV for 2012 and 2013 as well as a Stevie Award Winner for Customer Service Department of the Year for 2013 and 2014 due to cultural and developmental excellence. Show less

  • Senior Manager

    May 2012 - Aug 2014

  • Sr. Manager Business Exceptions Operations

    Oct 2009 - May 2012

  • Regional Sourcing/Confirm Manager

    Oct 2009 - Mar 2010
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  Madison Marquette

  Oct 2014 - May 2019

  General Manager

  Responsible for the management of all operations, leasing and facilities activities for client assets including retail operations and retail real estate while also developing new business opportunities. Manage on site teams and interact with clients and vendors to establish mutually beneficial relationships. Establish a strong community presence and connection through charitable and social event creation and execution

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  Home Direct Logistics LLC

  May 2019 - now

  Owner