Ayman Shawer

Experience

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  Al-Waly Contractors

  Aug 2004 - Jun 2005

  Field Engineer

  Electrical Installations DepartmentResponsibilities: Direct, co-ordinate, and supervise the activities of the electrical section & staff to execute the electrical, electronic, instrumentation & communication for the following project “Residential & Commercial Towers for Egyptian Engineering Syndicate in Cairo, Helwan.”Duties:Quantities survey, tender estimation, designing, preparing shop drawings, material procurement, negotiating the suppliers, obtaining approvals from concerned authorities, direct & supervise the staff to execute the works, preparing payment certificates, testing, commissioning and handing over the completed works to clients.Installations included: Power Transformers, LV distribution Boards, Motor Control Centres, Motors, Control Panels, Lighting, Power, Earthing, Lightning, SMATV, Video I/C, CCTV, PAS, Fire Alarm. Show less

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  Orange Business Services

  Jun 2005 - Apr 2008

  Global Customer Support Centre• Provide a professional first and second technical support for customers with HQ Western Europe• Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.• Provide updates as needed to the customer in order to meet performance objectives.• Ensure cases are allocated to the most appropriate 'next step' as part of the case flow process• Perform technical escalations in line with company procedure.• Monitor systems, customer networks and products, and deal with alerts and events as appropriate.• Liase and refer issues to correct/relevant entities• Document all troubleshooting and a case management actions via the electronic case management system• Ability to build relationships with peer and management levels both with clients and the company management Show less Data Integrity and Configuration Management Department• Handling deconfiguration of connections, circuits and ports according to data integrity between various databases to ensure the disconnection is completely done according to customer requests avoiding loss of revenue. • Discovering discrepancies in traffic amounts and reporting to the responsible entities.• Managing various data integrity problems occurred in different ordering and provisioning databases to recover lost revenue to the company.• Managing reconciliation projects between various databases Show less

  • Proactive Surveillance and Monitoring Agent for WE Customers

    Apr 2007 - Apr 2008

  • Data Analyst

    Jun 2005 - Apr 2007
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  LINKdotNET

  Apr 2008 - Mar 2015

  Enterprise Solution Provisioning Team Leader

  •Responsible for projects` technical management from confirming customer requirements and solution through signoff.•Participate with enterprise project manager in some corporate customers’ meetings to discuss and explain complex technical solutions before implementation.•Schedule, implement and deliver new corporate customer’s internet, data, security and voice technical solutions over different medias (Leased Lines, Wi-Max, Wi-Fi, Fiber, 3G, DSL)•Coordinating with other ISP’s to get the connection installed in their exclusive locations and handed on the NNI.•Applying the correct configurations for all hardware required for the customer solution; routers, switches, voice gateways, modems, ethernet extenders and others.•Applying the required configuration on core routers, Cisco and Juniper, and core switches and DSLAM’s.•Following up with different departments Core, Capacity planning, Design, technicians, supply chain and project managers to ensure the quality of service, and delivery on time.•Validate the required deliverable to fulfil the customer technical requirements.•Delivering the installed solutions to the customer and providing project aspects.Leader Responsibilities:•Act as an escalation level during delivery cycle to provide a solution for complex technical problems •Escalate any critical technical problems during delivery cycle to the supervisor to help and recommend solutions.•Monitoring team performance and identifying main reasons for drawbacks.•Applying quality measures to decrease the rework required to fully deliver the service.•Monitoring the delivery processes and procedures to minimize the defects that may occur during the installation and delivery of services.•Analyse major problems and resolve them to enhance the team performance.•Monitoring team members’ performances to identify strengths, weaknesses•Participate in creating internal team work flows to work on the same standard. Show less

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  Link - Mobinil Group

  Apr 2015 - Apr 2016

  Network Project Manager

  Plan, execute, monitor, control and deliver customer’s projects according to contract/request; to ensure its delivery on time, in scope and within budget. This includes acquiring resources and coordinates the efforts of stakeholders and third-party contractors.Duties and Responsibilities:o Handle Project Delivery on time compared to the project scope and contract/request to meet customer expectations.o Review the contract/request with the customer to verify project scope and to make sure everything is clear and customer has the same expectations we have.o Manage contract/request variations according to organizational change management processes.o Represent the single point of contact during project life cycle to control and ease communication o Assign the needed resources from different departments as required for project delivery.o Follow up on the daily project team tasks to make sure that they are delivered on time and with quality standardso Identify and resolve any issues or conflicts that arise within project team.o Monitor and control customer projects based on methodologies and standards to determine weaknesses & conflicts and suggest solutions.o Facilitate & lead customer and stakeholders meetings to review performance and discuss successes, concerns and issues along project lifecycle.o Recommend corrective and preventive actions along the project life cycle to remove any obstacles that might appear along the way till project closureo Track project milestones and deliverables, and ensure customer accepts projects in a satisfactory way.o Acquire customer acceptance and communicate project closure procedures within the organization.o Check solutions feasibility, and flag required changes before initiating the project, or during the execution, if occurred, and handle approvals for these changes.o Identify and mitigate key project risks and ensure decisions are made to adhere to plans and roadmaps. Show less

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  BARQ Systems

  Apr 2016 - May 2024

  Project Management Unit Manager

  o Handle Project Delivery on time compared to the project scope and contract to meet customer expectations.o Manage contract variations according to organizational change management processes.o Ensure that project cost is within the approved budget and control any extras occurred during implementation phase. o Assign the needed resources from different departments as required for project delivery.o Manage the effort of team members and other departments’ stakeholders (such as Sales, Procurement, Corporate Operations, Finance, Marketing, Pre-Sales Team, and Third Party Vendors) in order to deliver according to company rules and customer’s contracto Follow up on the daily project team tasks to make sure that they are delivered on time and according to quality standardso Identify and resolve any issues or conflicts that arise within project team or with the customer.o Monitor and control corporate customers’ projects based on methodologies and standards to determine weaknesses & conflicts and suggest solutions.o Identify and mitigate key project risks and ensure decisions are made to adhere to plans and roadmaps.o Facilitate & lead customer and stakeholders meetings to review performance and discuss successes, concerns and issues along project lifecycle.o Execute corrective and preventive actions along the project life cycle to remove any obstacles that might appear along the way till project closureo Track project milestones and deliverables, and ensure customer accepts projects in a satisfactory way.o Acquire customer signoff and communicate project closure procedures within the organization.o Verify with finance team that contract revenue is booked and start billing cycle once project is closedo Create a knowledgebase for each project and update organizational process assets to have historical information for future use Show less

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  E& Egypt

  May 2024 - now

  Enterprise Security Projects and Service Transition Manager

  - Leading the Projects and Change Management departments for all Enterprise Security operations in E& Egypt and its subsidiaries. - Monitor and control Cyber Security Projects, analyze major delays and enhance the process to avoid similar delays for future projects.- Enhanced Project Management Process based on internal processes and regulations which reduced projects durations by 25% to 30% from similar previous projects.- Initiated PMO documentation library to use for future projects, to help avoiding repetitive delays for cyber security projects, such as templates for SoW, Connectivity Matrix, Risk Register, Milestones,..., Lessons Learned, Application Owner Lists,...- Developed a risk-based Change Management cycle and integrated the Assets Management database into it, for better Configuration Management and tighter control on security systems changes and modifications.- Manage strategic programs/projects to achieve Etisalat cyber security standards and compliances.- Hold regular project portfolio meetings with department management to actively involve all stakeholders and push for required support in escalating issues and delays. Show less