Susana Reis Lopes

Experience

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  Millennium bcp

  Jan 1999 - Jan 2001

  Banking Commercial Assistant

  Performance of transactions and administrative services, including counter customer service, administrative organization, and cashier (Front-Office). Responsible for the training and implementation of the alignment of the SottoMayor/BCP operating systems in the pilot agency whilst I was working there.

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  Novabase

  Aug 2001 - Jul 2005

  Software Tester for several projects in Finance & Government Industry

  Responsible for software testing and quality assurance;Analyzing Requirements, writing and executing software test plans and test cases to identify and log software and document problems and their causes. Elaboration and interpretation of the Acceptance Book (definition and design of scenarios). Customer Support in the acceptance phase of the product.

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  Celfocus

  Jul 2005 - now

  Delivery Lead for Migration of first-line support tasks to Celfocus-supported CIAS system set to extend to ‘big four’ territories of Germany, Italy, Spain, and the UK. Accountable for ensuring timely delivery of “zero-touch” functions within NOCs, parallel GNO initiatives concentrate on developing ‘predictive’ capabilities based around AI and digitization of field operations, through the delivery of new enablers to engineers.Ensure the success of the digital transformation strategy for staff upskilling from network operations to digital and DevOps roles, managing multicultural and distributed teams at Portugal [Lisboa, Porto] and Romania. Show less Servant leader of a Senior Cognitive Squad, ensuring the agile best practices and the guidance of the team towards the continuous improvement and the delivery of valuable enablers to enrich Vodafone’s AI-based NOC CIAS DevOps project delivery.Coordinate scrum ceremonies including Sprint Planning, Daily Scrums, Sprint Retrospectives, Sprint Reviews/Demos, and Grooming Sessions.Use key scrum to help deliver committed work and improve team performance, manage sprint backlog items and manage scrum boards and supporting Product Owner capacity as needed with prioritizing and backlog decisions and ensuring work meets DoR and DoD. Show less

  • Quality Assurance Manager at Celfocus

    Jul 2020 - now

  • Vodafone’s AI-based NOC CIAS DevOps Delivery Lead

    Jan 2020 - Jul 2020

  • Scrum Master and Agile Coach

    Dec 2018 - Jan 2020

  • VDF Global IoT, QA Domain Leader

    Feb 2016 - Dec 2018

  • SIT QA Team Leader for CRM transformation project in Vodafone Turkey

    Jan 2015 - Feb 2016

  • Quality Assurance Team Leader

    Jan 2008 - Jan 2015

  • Acceptance Testing Team Leader in Vodafone Portugal

    Jan 2008 - Mar 2013

  • Software Tester for Prepaid Billing project in Vodafone Portugal

    Jul 2005 - Jan 2008
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  Novabase

  Oct 2013 - Jan 2015

  QA Consultant for New Application Management at EDP

  Working across IT domains, providing mentorship on best practice testing frameworks, strategies, guidance, and consultation, utilizing a thorough understanding of technology, testing methodologies, and tools.