Experience

• 

  Ericsson

  Nov 2015 - May 2019

  • Implemented and managed full life-cycle workforce management product (ClickSoftware) solutions used by leading Telecom companies worldwide: Requirement gathering, analysis, design, coding, unit-testing, conducting client demos, deployment, and documentation• Supported the clients in finalizing business requirements and achieved successful delivery within deadlines increasing customer satisfaction by 25% in 6 months• Reduced manual testing efforts of two key products by ~50% through test automation using Selenium leveraging various DevOps tools (Jenkins, Artifactory, Bitbucket)• Designed architecture, developed and delivered various complex functionalities of Cross-Application Time Sheet (an SAP product) used for automatic recording of daily activities of the field workforce that reduced ~20% costs• Managed internal stakeholders and clients from 50+ geographies to deliver Two-factor Authentication (2FA) project within 3 months which enhanced security• Assisted in pre-sales by delivering demos, technical training, and support for new/existing clients Show less

  • Integration Engineer

    May 2016 - May 2019

  • Graduate Engineer Trainee

    Nov 2015 - Apr 2016
• 

  Ey

  Jan 2022 - Dec 2022

  Consultant

  • Manage a Techno-Analytics project for a leading Alcobev company in the world by business requirement gathering and analysis, system study, solution designs, wireframes, use cases, and technical documentation (BRD, FSD, SRD, test cases, and workflow diagrams)• Study and design architecture and wireframes for the new business requirements and optimize the architecture to improve the efficiency of the existing solutions by 60%• Research and benchmark cloud-based machine translator APIs to conduct Proof-of-Concept (POC), design and develop solutions for complex business needs increasing user satisfaction by 40%• Create and prioritize epics and user stories to deliver stakeholder requirements within timelines following Agile methodology practices• Perform GAP analysis to understand and identify the key business processes for optimization while defining “As-Is” state and “To-Be” state• Conduct daily stand-up, sprint review, and sprint retrospective meetings and act as a liaison between the internal and external stakeholders for smooth execution of the project• Identify pain points, validate business opportunities, and project solutions to clients targeting business process improvement generating $0.05m revenue• Ensure quality solutions by continuous monitoring, guiding, and tracking of the work by collaborating with the development team to cut-down production issues by 80%• Build test cases and conduct unit testing, Operational Acceptance Testing (OAT) and User Acceptance Testing (UAT) to enhance the performance of the solutions along with allocating resources to address the issues• Design simplified workflow/process-flow diagrams of 10+ analytical dashboard solutions with the objective of better understanding by functional stakeholders Show less

• 

  Pwc

  Jan 2023 - now

  Senior associate