Experience

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  Steiner transocean, london uk

  Apr 2003 - Jul 2004

  Maritime spa senior therapist / assistant manager
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  Re-aqua spa @ holmes place

  Aug 2004 - Dec 2004

  Spa therapist
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  Steiner training academy

  Jan 2005 - Dec 2005

  Maritime trainer

  In my role as a Maritime Trainer specialising in Beauty, Massage, Nail Care, and Reception skills, I've had the privilege to collaborate closely with senior cruise line directors, forging valuable relationships to ascertain precise training needs. I've dedicated myself to treatment research and development, crafting tailored treatment protocols for each cruise line, and imparting diverse sales techniques to students. My responsibilities extend to meticulously curating comprehensive course syllabi, complete with engaging PowerPoint presentations, informative workbooks, and detailed treatment manuals. Additionally, I take pride in my role in staff selection, identifying the best-fit team members for specific cruise lines. Ultimately, my commitment to excellence shines through as I deliver the unique brand and protocols of each relevant cruise line to all students, ensuring a holistic and enriching learning experience. Show less

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  International academy of health and skin care

  Jan 2006 - Apr 2008

  Lecturer / head of modular school

  With a diverse skill set and a commitment to professional development, I have achieved registration with respected organisations such as Cidesco, Itec, SAAHSP, and Services SETA, underscoring my dedication to staying current in my field. As a Master of Ceremony at the SAAHSP/Professional Beauty events, I've demonstrated my prowess in event management and public speaking. Additionally, I've successfully overseen Modular School students and salon operations, excelling in stock control, marketing, and sales strategies. My commitment to professional development is evident through the completion of my Assessors Training Course and my membership in SAAHSP, Western Cape Committee, where I've organised significant events. My role as a Hostel Mother for International Academy students reflects my nurturing and supportive nature. As a Freelance Recruitment Manager, I've conducted thorough interviews, testing, and recruitment processes to place top-notch therapists in leading spas and salons in Cape Town and its environs. Furthermore, I've excelled in obtaining and signing contracts with these prestigious spas, further highlighting my prowess in negotiation and relationship management. Show less

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  Cresco consultants

  May 2008 - Dec 2011

  Personal assistant / skills development facilitator / key account manager

  My career journey has been marked by effective management of office administration, ensuring streamlined operations. I have a proven ability to organise and lead Skills Development meetings, conduct comprehensive Skills Audits, and adeptly gather Training Needs Analyses. My contributions extend to the meticulous compilation and submission of Workplace Skills Plans (WSP) and Annual Training Reports (ATR) to various SETAs, thereby supporting the growth of a skilled workforce. I have successfully sourced training opportunities for large workforces, exceeding 1,000 employees, and managed the coordination of invoices and payments, as well as logistical arrangements for training initiatives and travel. My role encompasses the efficient management of Skills Development administration and the dissemination of critical information to all stakeholders. Furthermore, I have played a pivotal role in the development and maintenance of Quality Management System (QMS) Policies and Procedures, aligning training materials with unit standards, and delivering impactful soft skills training. My expertise extends to the submission of Employment Equity (EE) Reports and the crafting and implementation of EE Plans. I have also provided valuable assistance with BEE submissions and hold registrations as a Moderator and Skills Development Facilitator (SDF) with multiple SETAs, reflecting my commitment to driving excellence in skills development. Show less

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  The piano company

  Jun 2014 - Apr 2018

  Personal assistant / office manager

  As an accomplished professional, I have excelled in managing multifaceted office administration, demonstrating proficiency in overseeing client bookings and maintaining seamless communication with clients and suppliers. My expertise extends to managing complex orders, including the import of stock and pianos, ensuring efficient inventory management. I have effectively managed petty cash, meticulously conducting reconciliations and preparing comprehensive quotations. My financial acumen shines through in the preparation of VAT, UIF, and PAYE submissions, as well as my responsibility for overseeing debtors, creditors, and compiling meticulous financial statements. Additionally, my organisational prowess extends to managing a personal diary and coordinating intricate travel arrangements, showcasing my commitment to excellence in administrative management. Show less

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  Millhouse wealth

  May 2018 - Jul 2019

  Advisor assistant

  As a dedicated professional, I have consistently excelled in a multitude of key performance areas. My role involves assisting with the comprehensive administration of client accounts, ensuring that all aspects are meticulously managed. This includes handling all correspondence, meticulously inputting transactions for client accounts, and maintaining a vigilant watch over client files to ensure compliance with a myriad of regulatory requirements. My adept communication skills extend to engaging with esteemed entities such as Life Insure and Investment Funds, including Discovery, Momentum, Old Mutual, PPS, Sanlam, Allan Gray, PSG, and Investec. I am passionate about providing exceptional service to clients, assisting them with necessary paperwork, and ensuring that their needs are met efficiently. Furthermore, I have collaborated closely with financial advisors, offering crucial support and aiding in effective time management. My proficiency in resolving financial operational problems, including issues related to statements and transactions, has been instrumental in maintaining the integrity of client accounts and fostering trust within the client-advisor relationship. Show less

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  Tefl - self employed

  Jan 2019 - Mar 2023

  English tutor
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  Moonstone information refinery

  Aug 2019 - Aug 2022

  Key Performance Areas:1. Skills Development Policy and Practices:Facilitated the development, implementation, and maintenance of Skills Development Policies and Practices, ensuring alignment with organisational objectives and industry standards.2. Funding Optimisation:Collaborated with clients to optimise discretionary funding for skills programs, qualifications, and bursaries, resulting in cost-effective training solutions.Employment Equity Compliance:Successfully facilitated the implementation and maintenance of Employment Equity initiatives, ensuring compliance with legislative requirements.3. Stakeholder Liaison:Served as the primary liaison between clients and external stakeholders, including SETAs (Sector Education and Training Authorities), the Department of Labour, and Skills Development Providers (SDPs).4. Quality Assurance Advisory:Advised clients on quality assurance requirements set by SETAs and the Department of Employment and Labour, ensuring adherence to industry standards.5. Training Needs Analysis:Conducted training needs analyses in collaboration with clients to identify skills gaps within their organisations.Facilitated the development of strategies to address these gaps through qualifications, short courses, and Continuous Professional Development (CPD) activities. Show less Key Performance Areas:1. EISA Facilitation and Delivery:Played a crucial role in assisting with the facilitation and delivery of External Integrated Summative Assessments (EISA) to ensure compliance with assessment standards and regulations.2. RPL Strategy Development:Spearheaded the development and maintenance of an effective RPL strategy, aligning it with the organisation's goals and industry best practices.3. Internal RPL Instrument Development:Analysed the Claims Qualification curriculum to develop an internal RPL instrument.Ensured that the instrument aligned seamlessly with the qualification requirements, promoting a standardised and fair assessment process.4. Learner Administration:Managed the administration of learners for RPL and EISA in accordance with the Quality Council for Trades and Occupations (QCTO) upload specifications.Maintained accurate records and documentation for compliance purposes. Show less

  • External SDF & EE Consultant

    Feb 2021 - Aug 2022

  • Assessments and RPL Advisor

    Aug 2019 - Mar 2021
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  Moonstone business school of excellence

  Jun 2022 - Mar 2024

  Senior administrator: short courses at moonstone business school of excellence

  Key Performance Areas:1. Stakeholder Relationship Management:Successfully maintained and nurtured relationships with internal and external stakeholders, including corporate clients, Professional Bodies, Developers, Moderators, and various internal departments.Collaborated with stakeholders to identify their needs and expectations, ensuring alignment with the short course development process.2. Professional Body Approvals:Led efforts to obtain and renew course approvals with Professional Bodies, ensuring compliance and accreditation for all short courses.3. Course Development and Updates:Coordinated and managed the entire process for developing and updating course content and assets.Ensured the seamless implementation and periodic updates of courses on the Moodle platform.4. Client Engagement Workshops:Orchestrated and facilitated client engagement workshops, resulting in a robust pipeline of new priority short courses tailored to meet evolving industry demands.5. User Experience Enhancement:Pioneered initiatives to continuously enhance the Short Course User Experience, leading to improved student satisfaction and retention rates.6. High School Career Expos:Collaborated with the CCEA to coordinate and facilitate career expos, promoting the institution's short courses and career opportunities.7. Training Material Development:Created comprehensive training materials and study plans, ensuring a high-quality learning experience for course participants.8. Regulatory Training:Spearheaded the development and implementation of regulatory training programs, ensuring compliance with industry standards and regulations.9. Community Outreach:Collaborate with community outreach programs, strengthening the institution's ties with the local community and fostering a positive public image. Show less

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  Novia one business school

  Apr 2024 - now

  Programme specialist

  1. Learning and Development:Maintaining documentation of compliance and accreditation, including filing appropriate compliance documents and reports with regulatory bodies.Analysing training needs to develop new programs or modify existing ones, ensuring they align with organizational goals and industry best practices.Conducting or arranging ongoing technical training and personal development classes for staff members, utilising various methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.Identifying the educational needs of others and developing formal educational or training programs or classes, instructing others as necessary.Utilise problem solving skills to identify solutions for clients using existing products and tools available such as RPL, Masterclasses etc.2. Content Development:Formatting new and existing materials according to provided templates, printing, and transferring them to the relevant online system.Optimising layout, flow, and style of materials, and proofreading for logic, grammar, and punctuation errors.Enhancing or editing materials as necessary to improve clarity and effectiveness.Creating new master copies for print and online use where necessary.Adhering to filing requirements for both soft copies and hard copies of materials and safeguarding copyrights to protect intellectual property.Proofread and correct for logic, grammar and punctuation.Manage a content development plan for the creation of new content, ensuring relevant SME’s are contract to do the work on time and with budget.3. Quality Assurance:Conducting or directing internal investigations of compliance matters, identifying areas requiring follow-up or further investigation, and reporting non-compliance or regulatory standards to authorised bodies as necessary.Evaluating and monitoring the quality of learning materials, ensuring they meet established standards and are effective for their intended purposes. Show less