Deep Enrich
Apetu peter
331 followersTimeline
About me
Customer Experience Expert & resolution officer (FX)
Education
Southern western university
2021 - 2023Bachelor business administration and managementFederal polytechnic ilaro
2014 - 2019Higher national diploma business administration and management, generalFederal polytechnic, ilaro
2014 - 2019Higher national diploma business administration and management
Southwestern university, nigeria
2022 - 2023Bachelor's degree business administration and management, general
Experience
Keystone bank limited
Feb 2021 - Aug 2024Ambitious and detail-oriented customer experience expert with 3+ years of experience in customer service management, transaction officer, and stakeholder engagement. Proven track record of successful complaint resolution and managing complex customer complaints. Seeking a challenging role that leverages my skills to drive business growth and profitability.
Banker
Feb 2021 - Aug 2024Customer Experience Expert
Feb 2021 - Aug 2024
Moniepoint group
Aug 2024 - nowCustomer success officer gb (fx division)Dedicated Customer Success Officer at FX GB, delivering exceptional service and support to clients in foreign exchange transactions.Key skills:- Customer success and relationship management- Foreign exchange market knowledge- Excellent communication and problem-solving skills
Licenses & Certifications
Csm fundamental
Customersuccessu.orgOct 2024
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