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Apetu Peter

Apetu Peter

Followers of Apetu Peter331 followers
location of Apetu PeterLagos, Lagos State, Nigeria

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  • Timeline

  • About me

    Customer Experience Expert & resolution officer (FX)

  • Education

    • Southern Western University

      2021 - 2023
      Bachelor Business Administration and Management

    • Federal polytechnic ilaro

      2014 - 2019
      Higher National Diploma Business Administration and Management, General

    • FEDERAL POLYTECHNIC, ILARO

      2014 - 2019
      Higher National Diploma Business Administration and Management

    • Southwestern University, Nigeria

      2022 - 2023
      Bachelor's degree Business Administration and Management, General

  • Experience

    • Keystone Bank Limited

      Feb 2021 - Aug 2024

      Ambitious and detail-oriented customer experience expert with 3+ years of experience in customer service management, transaction officer, and stakeholder engagement. Proven track record of successful complaint resolution and managing complex customer complaints. Seeking a challenging role that leverages my skills to drive business growth and profitability.

      • Banker

        Feb 2021 - Aug 2024

      • Customer Experience Expert

        Feb 2021 - Aug 2024

    • Moniepoint Group

      Aug 2024 - now
      Customer Success officer GB (FX Division)

      Dedicated Customer Success Officer at FX GB, delivering exceptional service and support to clients in foreign exchange transactions.Key skills:- Customer success and relationship management- Foreign exchange market knowledge- Excellent communication and problem-solving skills

  • Licenses & Certifications

    • CSM fundamental

      CustomerSuccessU.org
      Oct 2024