Experience

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  Cyberview sdn bhd

  Nov 2010 - Feb 2011

  Graduate trainee program

  • Executive training• Involved in service and maintenance work for Broadband over Powerline (BPL) around Cyberjaya• Exposed to daily check at the site• Installation of CCTV

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  Celcom axiata berhad

  Apr 2011 - Apr 2014

  Product development associate, product development/loyalty programme

   Preparing required Document to vendor (SR-service change request, CR-Change request)  Compiling test results in a detailed and concise manner Reporting on findings and results of testing back to management. Documentation for test cases requirement according to process and standard. Able to read and understand (CDR) also tracing Call Details Record (CDR) using Putty Perform UAT for new Billing system tools (SMAP) to make sure FRS requirement fulfilled Co-operate with vendor for product and campaign development. Testing network configuration and ensuring the existing elements can integrate successfully with the new system and functioning with the requirements Provide product development coordination and project management for new and existing products and services To follow up on Project task coordination with the BSL team including vendor  management, contract management, project activities reporting and documentation,  system configuration, system training and system reporting Provide product development coordination and project management for new and  existing products and services Provide technical consultancy, advice and solutions on new or enhancement of product/service Responsible to arrange for the Product Innovation Forum with all stakeholders every Fortnightly• Develop the Business Requirement Document that include the business • Provide complaints troubleshooting training to the operations team cement of existing products and services follow up on Project task coordination with the BSL team including vendor management, contract management, project activities reporting and documentation, system configuration, system training and system reporting Show less

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  Allterco

  Aug 2014 - Oct 2014

  Junior project manager

  Manage project development from initiation to closure Be accountable for project results along with project leader Work with project leader and stakeholders to complete project – outlining scope, goals, deliverables, required resources, budget and time frame Complete work breakdown structure to estimate effort required for each task Produce a project schedule to identify when each task will be performed Clearly communicate expectation to team members and stakeholders Effectively manage project scope by ensuring any changes to the scope are documented and approved Determine if external consultants/partners will be required to complete the project. If required, recruit and manage appropriate staffing resources Track and report on project milestones and provide status reports to management team/project leads Develop tools and best practices for project management and execution Ensure all project documents are safely archived following project completion Show less

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  Huawei technologies

  Dec 2014 - Jan 2016

  Network surveillance engineer

   Experience in using Huawei EMS platform (such as M2000, U2000, etc) Managed Services experienced Knowledge of Core fundamentals such as technology, system architecture, network topology, interfaces protocol. Responsible for 24×7 network elements and performance surveillance and fault resolution, including managing customer related complaints. Event management including trouble ticket management. The response time for corrective maintenance activities shall be determined primarily by the service impact of the failure orthe impact on safety and security. Perform first level troubleshooting and analysis on the fault detected during network surveillance activities. Responsible for traffic management through real-time traffic monitoring and control. Responsible for network performance monitoring and act accordingly if service degradation is detected. Show less

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  Infosys (malaysia) sdn. bhd.

  Jan 2016 - Mar 2024

  Senior analyst ,client delivery

   Support and proactively identify opportunities for data analysis to drive service and performance improvements. Undertake qualitative and quantitative analysis to generate actionable insight. Provide technical support to our stakeholders across Australia. Collaborate with other internal departments for a higher quality end-to-end technical service management and all its aspectsof delivery business including Service Level Agreement management, contract management, commercial models, capabilitydevelopment and initiatives for innovation with our customer within a managed Telecommunication and ICT environment. Review of customer’s financial performance and margin achievements in a monthly, quarterly and yearly basis. Produce weekly report that tracks aging of open concerns, speed of concern resolution and individual case justification. Support all Managed Services & Delivery functions through program and event change. Establish exceptional partnership and engagement with our extended partners and suppliers. Manages operational, commercial and reputational risks. Act as the ‘go to’ resource for reporting. Carry out ad-hoc analysis as required. Continuously improve process through governance and change control. Maintain strong ICT skills Show less

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  Telekom malaysia

  May 2023 - now

  Assistant manager of product development