Experience

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  Subway

  Apr 2016 - Feb 2018

  Assistant manager

  - Managed a team of 10+ colleagues making sure that everyone was going above and beyond, being the second-highest store by sales in the region. - Provided excellent customer service and handled customer comments/complaintswhile fulfilling customer satisfaction.- Worked with people of different ages to become a team.- Worked most of the shifts by myself which made me learn to manage my time wiselyto finish all of the necessities and close on time.- Trained all of the new employees joining our store team. Show less

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  Walgreens

  Aug 2019 - Sept 2022

  Photo specialist

  - Assisted and trained customers daily on how to use their cellphones and how to place photo orders online.- Provided exceptional customer service getting multiple 5-star reviews on Google Maps and Walgreen’s website and raised the store reviews by 0.3 stars.- Mastered the Photo Department and could build any order on the Walgreens website.- Multitasked and completed over 50 customer orders per shift in the Photo department.

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  Window book, a bluecrest company

  Dec 2020 - Feb 2021

  Software developer

  - Problem solved with the legacy developers to find critical syntax errors in the legacy C++ code which prevented the project from moving forward for three months.- To foster and facilitate team collaboration, I mentored new team members by training them to use our team technologies and helped two Russian-speaking team members participate in our projects by being a Russian-English translator for them.- Learned to read and process XML files using C++ to further boost our teamwork and taught these concepts to the new team members.- Operated remotely on a certain schedule with a team of four, building our project.- Learned to work with source code control system to keep our project even more organized. Show less

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  Weights & biases

  Sept 2022 - now

  Machine learning engineer

  - Debugged and solved 2700+ technical issues from ML Practitioners from OpenAI, NVIDIA, Microsoft, and Meta regarding model integrations (PyTorch, Keras, YOLOv5), LLMs (Langchain), and local instances (Docker) while being the top performer on the Support Team- Triaged and traced 200+ bugs and 500+ feature requests using Jira in the SDK (Python), App (JS, TS), backend (Go), and instances (Docker, Kubernetes)- Resolved customer-facing bugs, elevating user experience and fortifying company reputation- Personally integrated W&B's LLM tool named WandBot with the internal support tools to save an average of 20 hours a week for the support team, as well as streamlined the onboarding process for the new team members- Managed ~35 customer requests a day while organizing customer calls, debugging sessions, internal ticket syncs, and personal growth projects (Creating W&B integrations, Bugfix PRs, frontend development, etc)- Collaborated with Engineering, Product, and customers to optimize the customer’s experience and debug issues Show less