Experience

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  Intel corporation

  Jan 2000 - Jan 2001

  Student intern

  Developed Intranet Site for Flash Products Group to Company DesignAutomated Forms that were used in the Group

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  Employment development department

  Jul 2001 - Jul 2003

  Student assistant

  Data Entry of Labor Certification Cases & Case load of cases that wanted to be changedHelped the IT Coordinator with problems with Computers in the Office.

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  California state treasurer's office

  Oct 2003 - Dec 2004

  Student assistant

  Human Resources Receptionist & New Employee Background PaperworkBusiness Operations Tasks including Mail Processing and Contract Work.

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  California state university-sacramento

  Feb 2008 - Jun 2009

  Web designer

  Developed new template to meet Section 508 requirements for web accessibility.Maintained Content and Created New content to meet the needs of the college

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  Agileone

  Mar 2012 - Mar 2014

  Contractor

  Assists clients with service request fulfillment, technical problems and information technology issues involving desktop, laptop, network, wireless device or other various technological problems. Provides timely resolution of problems or escalation on behalf of client to appropriate technical staff while working on a Tier 2 network support team during afterhours.

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  Pacific gas and electric company

  Mar 2014 - now

  SummaryInstalls, configures, maintains and performs testing of various operating systems, related utilities, applications, and hardware. Troubleshoots server-based hardware, operating system and software problems. Monitors systems activities and fine-tunes configuration to optimize performance. Performs system utilization analysis to ensure systems are following best practices for security and utilization. Develops procedures for routine administration. Provides recommendations for improving the server environment. Provides on-call 24x7 support on a rotating basis.Job Responsibilities•Deploy new applications, application updates, security updates/patches and report creation.•Exercises independent judgment and discretion in matters of significance with moderate scope and complexity•Facilitates installation, testing, troubleshooting, documentation, and production release of new enterprise applications.•Perform Server troubleshooting, updating, maintaining security compliance, client data protection services, and document creation. .•Performs assigned tasks of moderate complexity using established procedures, standards and guidelines•Provides support and participates in project teams to install new equipment or technologies.•Scripts procedures and processes for automation.•Stays current on system technologies.•Teamwork and Leadership: Works closely with other operation groups. Provides leadership in resolving problems and providing feedback on processes and procedures.•Works independently or on multiple projects as a project team member, occasionally as a project leader•Works on small to large, projects that require increased skill in multiple technical environments and knowledge of a specific business area•Demonstrates full technical competence•Communicates new processes, conveys and gains support for making changes,•Administration: Coordinates vendor on-site activities, clearance requirements, support communications, and documentation. Show less Assists clients with service request fulfillment, technical problems via NETOP remote support and information technology issues involving desktop, laptop, mobile connect, network, wireless device or other various technological problems. Provides timely resolution of problems or escalation on behalf of client via SMC to appropriate technical staff while working on a Tier 2 network support team. Was Afterhours team senior for 10 months. Currently working at ENOC doing Monitoring Alarming via SCOM and BSM and Journaling. Show less

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