Experience

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  Insurance nation

  Jun 2018 - Aug 2019

  Customer service representative

  assisted customers in quoting and amending auto insurance policies as well as handling inquiries about any changes in policy

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  Nextera energy services

  Mar 2020 - Oct 2020

  Customer service intern

  assisted customers with questions on electric bill and energy services as well as ticket input for outage calls and aid assistance during COVID-19 pandemic

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  Latitude inc

  Nov 2020 - Mar 2021

  Evaluations technician

  assist Q-Lab in evaluating specimens, including washing and polishing, gloss reading and gloss meter standardization, photo taking and editing through Adobe Photoshop

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  Q-lab corporation

  Mar 2021 - Jul 2024

  Data analytics for evaluations of weathering specimens including data entry, preparation, validation, visualization, and reporting of evaluations results according to international ASTM and ISO standards.Project management experience including identifying business use cases and using Excel VBA programming to automate new and existing processes.Standardization and calibration of gloss, color, distinctness of image, and haze equipment according to international ASTM and ISO standards.Conduct evaluations of weathering specimens including washes/polishes, gloss, color, visual inspection, distinctness of image, and haze. Show less

  • Lab Technician / Excel Data Analyst

    May 2022 - Jul 2024

  • Evaluations Technician

    Mar 2021 - Jul 2024
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  Florida international university

  Oct 2022 - Dec 2022

  Business analyst

  Used supervised and unsupervised learning techniques on both structured and unstructured data provided by a NDA Partner’s call center and CRM system data to identify predictable patterns from previous sales to large company customers, generate reliable sales leads and increase conversion rate in future opportunities, and increase Partner’s revenue from these large company customers.Explored external data from scraping Twitter for any potential complaints or issues that were communicated outside of call center feedback and customer surveys to corroborate and improve these business goals.Used decision tree modeling in RapidMaker to develop a classification model based on 30% of call center and CRM data that was able to predict the final phase of cases (successful or unsuccessful) in the remaining 70% of the call center and CRM data, with an overall model accuracy of 86.27% and specific predictions of successful outcomes at a precision of 90.69%.Used k-means cluster analysis on scraped Twitter data to identify trends in words or phrases in tweets that would correspond with the classification model from the call center and CRM data, yielding a machine learning model with 92.83% accuracy at identifying both successful and unsuccessful resolutions to the call center and CRM data and specific predictions of successful outcomes at a precision of 93.06%.Provided both procedural and staffing recommendations based on both the classification and the machine learning models for different classes of large company customers based on how long the case has elapsed, the cost associated with the large company customer, and the average daily call volume for the call center. Show less

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  Lennar

  Jul 2024 - now

  Rcg business analyst - hr systems

  Assist the HRIS team meet business needs related to HR through Agile/Scrum project planning methodology