Faustyna Kania

Faustyna kania

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location of Faustyna KaniaBielsko-Biała Metropolitan Area
Followers of Faustyna Kania239 followers
  • Timeline

  • About me

    Project Manager w ITURRI

  • Education

    • Université paul valéry - montpellier iii

      2011 - 2011
      Licencjat (lic.) relations internationales 01.2011 - 06.2011 - erasmus program
    • Uniwersytet śląski w katowicach

      2011 - 2014
      Licencjat (lic.) filologia, specjalność: języki stosowane: j. francuski i j. angielski
    • Uniwersytet ekonomiczny w katowicach

      2009 - 2012
      Licencjat (lic.) międzynarodowe stosunki gospodarcze
    • Uniwersytet ekonomiczny w katowicach

      2012 - 2014
      Magister (mgr) międzynarodowe stosunki gospodarcze
  • Experience

    • Armax

      Jun 2011 - Oct 2012
      Manager ds. sprzedaży
    • Capgemini

      Nov 2014 - Feb 2022

      Role responsibilities:- reviewing Service Impact Assessment documents in order to estimate and reduce potential impact on the Service Desk,- reviewing and approving Service Suport Models and Early Life Support plans to ensure services are introduced in alignment with process,- liaising with project managers and assisting them in smooth service introduction to reduce potential project's impact on the Service Desk operations,- ensuring that services are introduced into Service Desk operations in controlled and standardized manner. Show less Role responsibilities:- acting as Service Integrator for all Ecosystem Suppliers,- ensuring incidents are resolved within SLA,- acting as escalation point for customers if SLA is not met or significant financial loss for company is identified,- producing daily reports,- chairing daily, weekly and monthly calls with suppliers,- organizing and participating in technical bridges,- acting as SPOC for Service Desk in case of complex incidents or procedural issues,- cooperating with Major Incident Management Team. Show less

      • Project Manager

        Oct 2020 - Feb 2022
      • Service Transition Planning and Support Manager

        Jun 2019 - Oct 2020
      • Service Introduction Manager

        Feb 2017 - Jun 2019
      • Incident Coordinator

        Feb 2016 - Feb 2017
      • Customer Service Advisor (French & English speaker)

        Nov 2014 - Feb 2016
    • Iturri

      Feb 2022 - now
      Project manager
  • Licenses & Certifications

    • Psm 1

      Scrum.org
      Jan 2022
    • Prince2 foundation certificate in project management

      Peoplecert
      Nov 2019
    • Agile pm foundation

      Altkom akademia
      Nov 2020
    • Itil v4 foundation certificate in it service management

      Peoplecert
      Sept 2019
    • Itil v3 foundation certificate in it service management

      Peoplecert
      Aug 2017