Faustyna Kania

Experience

• 

  ARMAX

  Jun 2011 - Oct 2012

  Manager ds. sprzedaży
• 

  Capgemini

  Nov 2014 - Feb 2022

  Role responsibilities:- reviewing Service Impact Assessment documents in order to estimate and reduce potential impact on the Service Desk,- reviewing and approving Service Suport Models and Early Life Support plans to ensure services are introduced in alignment with process,- liaising with project managers and assisting them in smooth service introduction to reduce potential project's impact on the Service Desk operations,- ensuring that services are introduced into Service Desk operations in controlled and standardized manner. Show less Role responsibilities:- acting as Service Integrator for all Ecosystem Suppliers,- ensuring incidents are resolved within SLA,- acting as escalation point for customers if SLA is not met or significant financial loss for company is identified,- producing daily reports,- chairing daily, weekly and monthly calls with suppliers,- organizing and participating in technical bridges,- acting as SPOC for Service Desk in case of complex incidents or procedural issues,- cooperating with Major Incident Management Team. Show less

  • Project Manager

    Oct 2020 - Feb 2022

  • Service Transition Planning and Support Manager

    Jun 2019 - Oct 2020

  • Service Introduction Manager

    Feb 2017 - Jun 2019

  • Incident Coordinator

    Feb 2016 - Feb 2017

  • Customer Service Advisor (French & English speaker)

    Nov 2014 - Feb 2016
• 

  ITURRI

  Feb 2022 - now

  Project Manager