Deep Enrich
Tebogo Mafora
Service Desk Agent
26 followers
South Africa
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ConnectTimeline
About me
User
Education
Ahmed Timol Secondary
2013 - 201712Activities and Societies: Netball team
Experience
Reflex Solutions
Sept 2019 - Sept 2020Service Desk Agent- Provide first level support to Connectivity, VOIP, Cloud and EUC clients meeting the Service Level Agreement deadlines. - Log, classify and prioritize tickets, escalate when necessary and follow up with engineers and clients. - Comprehensively document information using company system. - Assist the NOC Team with Connectivity related issues.
Open Fibre Pty Ltd
Nov 2020 - Jan 2021Customer Support Representative
Licenses & Certifications
- View certificate
A+ (220-1001 and 220-1002)
CompTIAMay 2019
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