Eftychia (Effie) Salta

Experience

• 

  Alpha 989 (Radio Station)

  Sept 1999 - Sept 2004

  Sound Engineer

  Flow, Production and Edit Design

• 

  National Technical University of Athens

  Sept 2004 - Dec 2010

  Assistant to the scientific secretarial services

  Post Graduate Studies, Protection of Monuments.Students service and support, administrative assistance, filing.

• 

  Goldair Handling

  May 2014 - May 2017

  Ground Crew

  Checking flight tickets, authorizing passengers to board the plane, making boarding announcements, assigning seats, handling standby passengers, monitoring and coordinating embarkation and disembarkation, assisting in customer service duties.

• 

  Teleperformance

  Jun 2017 - Jun 2019

  Senior Technical Support Specialist

  Handling escalated requests that focus on specific product segments, addressing both hardware and software related issues.Reporting/escalating issues through the appropriate channels.Proactively identifying ways to avoid recurrence of customer issues by regularly improving the processes, reviewing technical articles, and recommending changes.

• 

  Praxia Bank

  Jun 2019 - Dec 2019

  Operations Associate

  Customer Service Duties(+VideoCall support)__ Assisting users with Digital OnBoarding Process, troubleshooting and offering usage workarounds, performing fraudster/impostor checks and identifying tampered documents.Back Office Operations__New customer process, CIF (customer information file) creation and retail banking products, authoring manuals.UAT (user acceptance testing) Monitoring software releases, ensuring user’s omni-channel experience and proper program/app functioning.QC (Quality Control)__Evaluating that product quality is maintained. AML (anti-Money Laundering) / FCM (financial Crime Management) Checking and authorizing potential customers. Show less

• 

  MEDIPASS

  Feb 2020 - now

  Co-Founder | Customer Success

  MEDIPASS is a FemTech startup, aspiring to provide a data-driven fertility journey through an All-In-One platform (fertilityPATH).We are currently operating as a Marketplace, connecting patients around the world with expert doctors and clinics in Greece, providing a transparent, trustworthy and user-driven booking gateway for fertility treatments.