Jeff Arnold

Experience

• 

  Best Buy

  Jun 2003 - Oct 2008

  Sales Representative

  • Maintaining and managing sales goals both personal and departmental.• Leading a team with positive enthusiasm. • Mentored many coworkers through trainings and every day duties.• Consulted customers on full solutions throughout all departments.• Delivered transformational experiences by recognizing and pursuing cross departmental sales opportunities.• Cultivated customer relationships and provided full understanding of unknown customer needs.

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  Apple

  Sept 2010 - Jun 2016

  Sales and Training Specialist

  • Participated in new store opening • Meet and exceeded sales metrics every quarter• Maintained top performer in sales metrics• Trained new employees and customers• Maintained a promoter score of 99 percent for 4 years across 3 departments • Directed community events for the store to establish a presence in the local community• Worked with B2B joint ventures to teach and present revenant solutions• Managed B2B accounts in following up and helping convert opportunities to deepen relationships Show less

• 

  Amazon

  Jun 2016 - Feb 2018

  Field Engineer

  • Influencer for Alexa marketing campaigns, Amazon Key Launch, and Commercial Lennar promotional videos.• Managed/created campaigns using analytics for site merchandising.• Established a national network of contacts to drive business development opportunities. • Developed and launched the first active city headquarters for Amazon Smart Home Services.• On-boarded new technicians for the 7 West Coast Amazon Smart Home launch sites. • Created and managed social media campaigns for Amazon Smart Home Services.• Launched Marketing Campaign that captured 2800 orders/month for new Wi-Fi Optimization service.• Used internal tools for analysing company data to optimize ad placements, created ads to help promote and funnel new business and leads.• Piloted a QR code program to simplify purchasing and product delivery during customer appointments.• Designed and created internal intranet using HTML, XML, and CSS still used to help onboard and as the knowledge base.• Managed and negotiated vendor contracts and service agreements. Show less

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  Buildingi

  Feb 2018 - May 2018

  Support Engineer

  Contract Role• Grew client base 105% to goal through social media inbound lead generation.• Adjusted online social media channels to be consistent and accurate with contact info and locations.• Created social media marketing plan supported by data analytics.• Developed business pipeline by 1.1 million (150% of quarterly target) through addition of qualified leads sourced by social media marketing. • Facilitated weekly sales and marketing meetings to organize new leads, talent planning, and marketing efforts. • Managed the marketing budget of 50k.• Created new marketing collateral for sales team.• Audited marketing communications to ensure consistency and functionality.• Deployed Google Analytics and established new marketing metrics to correlate ROI on sales to marketing expenses.• Tracked accounts, leads, and opportunities in CRM for forecasting and performance measurement.• Trained both clients and internal teams on marketing initiatives. Show less

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  Amazon Web Services (AWS)

  Nov 2018 - Feb 2021

  Support Engineer II

  • Train employees on technical knowledge and operational procedures.• Perform root cause analysis of IT issues and recommend solutions to resolve and prevent repeat issues.• Automate tasks by analyzing data and creating code/software to free up labor for business needs.• Perform analysis database quires to build global solutions using technical code (php, sql, python, java, xml, html, markup) • Perform root cause analysis of network infrastructure and resolve remotely and on premise.• Discuss technical issues with non-technical end users. Represent Global IT in meetings.• Manage IT programs both for internal and external customers company wide.• Managed trouble queue and resolved troubles while maintaining 100% resolutions and 100% positive ratings.• Identified teams and or data points to resolve company troubles and mitigate business critical blockers. Show less

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  Amazon

  Feb 2021 - now

  Supporting Amazon.com Checkout

  • Engineering Support Manager

    Sept 2021 - now

  • Support Engineer III

    Feb 2021 - Sept 2021