Agyapal Singh

Experience

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  Computer Park

  Jan 2013 - Jul 2014

  Information Technology Technical Support

  - Installed and configured routers and switched networks.- Developed a security infrastructure, recognized and mitigated vulnerabilities to networks.- Configured, installed and deployed Servers and PC’s.- Maintained all the servers, desktops, printers and other devices.

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  Gamer's Arena

  Jan 2013 - Apr 2013

  Project Manager

  • Developed and led full-scale project plan• Created and updated documents including forms, manuals, processes and procedures• Resolved several critical issues to reduce project risk factors

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  Continental Group of International Studies,Offshore campus of Thompson River's University,India

  Jan 2014 - Apr 2014

  Database Developer

  Financial Management System• Website made using PHP as front end and SQL server as back end.• Met with clients about their needs and designed the database in MySQL.• Prepared design specifications and functional documentations.• Evaluated existing database and recommended improvements for performance efficiency• Provides relevant information to support effective decision making for customers with important financial information.• Customers, Employees, higher authority and agents can have an access to their information like salary, Customer personal account, financial status like installments etc. Show less

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  City of Edmonton

  Jan 2016 - Aug 2016

  Junior System Analyst

  - Used business requirements to design technical templates, diagrams androadmaps on Visio for Enterprise Architects & Clients- Work closely with business analytics software Cognos Analytics, learntreporting, dash-boarding, data modelling using Framework Manager- Developed SQL and Database solutions for improved efficiency ofapplications on SQL Server & Oracle DB- Handled administrative tasks such as AD issues, migration issues, servers,TCP/IP, DNS using MS Azure

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  Deloitte

  Sept 2016 - Dec 2016

  Risk Advisory Consultant

  - Provided in-depth risk analysis, prepared workshops for senior managersand clients to address complex issues in company's applications- Experience with security methods - OIDC, ADFS, Kerberos, SSO, SSL, SSH- Worked with client to find best practices to improve application security &performance- Handled a project to run a security assessment on PeopleSoft application &received appreciation from seniors team on successful completion

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  SilverServers Inc.

  Sept 2017 - Dec 2017

  Data Analyst

  - Developed a real time application for client 'Silver Servers' with the given ability to create tasks, manage tasks and generate invoices- Used PHP, JavaScript, jQuery, AJAX, HTML/CSS & MySQL in the implementation of the app- Performed a demo for the application and submitted final source code along with manuals- Recognised for 'Adaptive Leadership' for using Agile Methodology in the execution project

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  Facebook

  May 2018 - Apr 2019

  Technical Support Analyst

  - Managed high volume of inbound customer emails(tickets), live-chats andmaintained response efficiency above 90% at all times- Resolved client requests using problem-solving steps, accumulatedexpertise, documentation available- Troubleshooted issues reading dump files, garbage collection & logs- Used debugging tools like WinDebugX64 to detect defects in Oculusproducts and document them for future use

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  La maison Simons

  Oct 2019 - Jan 2020

  Customer Service Representative

  - unique passion about fashion and thrive on helping others, colleagues and clients alike. - serving as an example, with the ability to foster customer relationships which are respectful, considerate and always welcoming.- Important role in the merchandising of all products

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  SYKES

  Jan 2020 - Jun 2020

  Technical Support Analyst

  - Resolved complex client issues, increasing customer satisfactionby 85% and system stability by 30%.- Conducted technical analysis for system maintenance, improvingdata integrity and compliance, reducing data issues by 20% andaudit results by 5%.- Boosted system reliability by 10% and user satisfaction througheffective troubleshooting and support.- Collaborated with stakeholders to achieve a 70% reduction insystem errors.

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  VetSuccess

  Sept 2020 - Aug 2024

  Technical Support Specialist

  - Reduced system resolution time by 25% through proactive monitoring of production systems in Windows and Linux environments.- Enhanced performance by optimizing SQL Server queries and improving database management. - Participated in cross-team efforts to manage incidents and changes, leveraging ServiceNow for efficient problem resolution. - Contributed to Hadoop and Cloudera-based operations, improving data processing by 10%.