Stephanie Traywick

Experience

• 

  AT&T

  Feb 2000 - now

  AT&T Mobility Supply Chain and Fleet Operations, Memphis, TNBusiness Operations Analyst • Perform research and analysis and present findings to management and or customers for use in supporting operational and business objectives. • Operations analysts evaluation of company policies and procedures.• Determines best practices and develops recommendations to solve problems and issues related to business operations. • Issue Life Cycle Management/Resolution• Develop and implement new projects to ensure optimal operational performance and output.• Determine workflow solutions and assist with reporting around different lines of business, design and/or create reports/summaries, reporting tools, and database requirements to help operation effectiveness and decision making.• Identify areas for improvement and develops action plans to improve reporting and application performance. Collect financial and other data from numerous sources in various formats and translate it into a standard format for further evaluation of issue and development of solution. • Enhance performance by determining and reducing inefficiencies. Analyzes production, implementation and or manufacturing expenses/process to determine most cost-effective solutions. Analyzes internal or external records to ensure data is correctly defined to ensure accuracy of analysis. • Analyzes various types of logistics data including reporting, cost savings and tracking records. Show less Responsibilities are inclusive to Production Application Support (PAS) functions and/or Business Operations Assurance (BOA) functions. PAS responsibilities include: Performing Application Monitoring and Response, Application Problem Management/Resolution, Application Change Management and Implementation, Scheduling, Tuning and Configuration of Application and Infrastructure Components, Project Implementation work associated with new applications or changes to existing applications, and Service Assurance Management, Status and Metrics. Key Roles and Responsibilities: BOA responsibilities include: Works as a liaison and escalation point for clients and other IT organizations as a subject matter expert across the business and application towers for the business processes they represent; Management, ownership and/or leadership of Critical Business Services (CBS); Proactively utilize tools to analyze E2E Business Transaction Flows across Application Eco-Systems with Business Partners; Business flow Monitoring and Response; Issue Life Cycle Management/Resolution; Root cause analysis and resolution; Partner with COE and Business on Business Case justification; Service Assurance Management, Status and Metrics. Both PAS and BOA are responsible for the uptime and availability of supported applications as well as managing the deployment of application upgrades in the pre-production and/or test or production environment. Application support may include other associated software or hardware components required for the application to work. On call 24X7 in the event of an outage and must be knowledgeable about the specific applications they support. Work closely with COE and Development organizations for any defects, upgrades, or enhancements. Show less A liaison and escalation POC for OPS team and our IT organization; as a subject matter expert across the business and application towers for the business processes they represent. Work with Development teams for testing, identify any defects, assist with upgrades or/and enhancements. Monitor WMS, WFM, BERT applications and all end to end applications needed to assist Ops team in performance and metrics. Manage application availability issues, flow through and work to resolve user issues associated with picking, packing and shipping. Show less

  • Senior Project Program Manager

    Oct 2021 - now

  • Business Operations Analyst

    Nov 2019 - Oct 2021

  • Logistics Analyst -AT&T

    Jun 2000 - Nov 2019

  • Logistics Analyst

    Feb 2000 - Nov 2019