Thiago Leão Murphy

Experience

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  KSG (Kylemore Services Group)

  May 2011 - Jul 2013

  Catering Assistant

  I was trained in opening up the stores, preparation of baked goods and sandwiches, deli and all associated tasks, working the tills and cash, ordering stock, stock taking, cleaning of coffee machines and ovens, barista training to Starbucks standards. I have excellent Customer Services Skills and training along with all the usual Food Safety training required.

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  AIB

  Jul 2013 - Sept 2013

  Catering Assistant

  I was trained to prepare the restaurant for breakfast and lunch, working the tills and cash, stock taking, general cleaning. I have excellent Customer Services Skills and training along with all the usual Food Safety training required.

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  A2 Architects

  Nov 2013 - Feb 2015

  IT Administrator

  Maintaining computer and IT system for this 8 person award professional design firm.

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  Starbucks Coffee Company (Ireland) Ltd.

  Feb 2015 - Oct 2015

  Barista

  My responsibilities include customer service, produce quality coffee, cleaning, deal with small issues and keep everything looking good and full.

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  Danoj Developments Ltd

  Nov 2015 - Aug 2017

  Freelance IT Consultant

  An all round role with a diverse range of responsibilities for a small but entrepreneurial company set up. Main tasks were managing the development and content of three websites under development along with a social media presence.Arranging meetings with clients, making decisions, finding solutions, and looking after or maintaining the IT equipment in the office with a staff of three in Dublin and three in Mayo. Some coding is added to my day to day work flow using languages and frameworks such as HTML, CSS, JavaScript, JQuery and Bootstrap. Show less

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  Bank of Ireland

  Sept 2016 - Feb 2017

  IT Technician

  - Provide IT assistance and support to end users- Troubleshoot and repair local hardware and software issues- Install, configure, administer and maintain IT equipment (desktops, laptops, printers and network peripherals)- Setup of new IT equipment- Updating BIOS settings- Updating BIOS settingsContractor: ICT Services

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  Johnson & Johnson

  Feb 2017 - Aug 2017

  Site Services Technician - Level 2
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  Microsoft

  Aug 2017 - May 2018

  Core Services Engineering

  - Execute troubleshooting solutions when investigating unresolved issues for diagnostic testing and remote tools used to assume controls of an employee’s system.- Manage the Ticketing System queue to ensure that all tickets are completed.- Maintain advanced knowledge of fundamental operations of relevant software, hardware and other equipment.- Timely escalation to the proper level or applications/systems support teams as needed- Advanced administration and basic troubleshooting of Active Directory and Exchange 2016.- Identify and escalate situations requiring urgent attention.- Stay current with system information changes and updates.- Knowledge of relevant call tracking applications.- Contact vendors to place orders.- Help end users with printer setup and basic printing troubleshooting needs.- Assist end users with minor corporate assigned mobile device issues, setup and configuration.- Manage and update supply inventory.- Support remote and traveling users via remote login and phone.- Prepares computer/workstations with all necessary hardware and software component, and creates user accounts as needed.- Imaging and deployment of computers.- Support the operation and setup of workstations, printers, servers and network.- Monitoring of Anti-Virus System.- Support the operation of computer peripherals such as scanners, faxes, switches, wireless routers and mobile devices.- Other duties as assigned. Show less

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  Munich Re Automation Solutions Ltd

  May 2018 - Oct 2019

  Customer Service Engineer

  - JIRA and Confluence administrator- Troubleshooting and supporting worldwide customers with the Munich Re application.- Recreating the issue on the local environment.- Engaging closely with the engineering team and QA team for patches and fixes.- Manage customers and internal renewal licenses.- Release new patches and application versions to customers.- Automating tasks using Python and bash files.

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  TMIT

  Jan 2019 - Jan 2022

  Director at TMIT

  Designing, maintaining and upgrading customer's website

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  The Ground is Singing

  Oct 2019 - now

  Director at The Ground is Singing / Wønderwood
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  VMware

  Apr 2022 - now

  Cloud Support Engineer Level 2

  - As a Level 2 Technical Support Engineer, I learnt and expanded my VMware virtualization technologies in order to help our customers troubleshoot, understand, and overcome challenges in their operations.- Upskilling on VMware support processes and products and understanding how to work as part of a global team- Troubleshooting and handling customer support requests individually, and using my experience and new skills gained to bring benefit to others in the team.- Assisting others on escalated customer issues where expertise with product, and overall ownership is required.- Engaging regularly with engineering team(s)in order to bring value to customers, and to resolve politically and technically escalated issues.- Worked on additional product lines and progressed my skillset on more technologies. Products: vSphere, VMware Aria Operations, VMware Aria for Logs, Chargeback, vCloud Director, vIDM, and VMware Lifecycle Manager.- Writing content that can be delivered via KB and or TOI to enhance the troubleshooting and problem-solving capabilities of the team(s) and or customers.- Responsible for resolving customer technical issues with motivation, keen to learn, strong customer service and technical problem-solving skills, and someone who embraces challenges. Show less