Kimberly Martinez

Experience

• 

  Texas Workforce Commission

  Jul 2009 - Sept 2010

  Accounts Examiner II

  Responsible for conducting audits of taxpayers records in order to ensure legal compliance and establishing accounts for new employers. Review and submit tax reports for accuracy and completeness. Following implemented collection procedures in order to decrease outstanding debts. Job duties also include locating delinquent employers, data entry, collecting taxes, and processing incoming and outgoing mail.

• 

  AmerisourceBergen

  Sept 2010 - May 2022

  Responsible for establishing and building strong working relationships with business leaders and key internal stakeholders. Work with multiple teams to ensure successful delivery of services to our clients. Key contact between all ICS functional business areas, and develop seamless communication flow between these areas. Assist in the development of training curriculum for all program team members. Responsible for both document and process change management. Troubleshoot client issues and work with internal and external groups to solve client problems and communicate effectively through resolution. Show less Responsible for monitoring the activities of the Accounts Receivable associates to ensure proper compliance with company policies and procedures. Assist in the bad debt reserve process. Attend and participate in client meetings. Interpret client needs and develop appropriate action plans. Evaluate performance of associates and provide feedback to the Senior Manager and Director. Responsible for hiring, terminating, performance management and training for associates. Participate in financial and operational audits; and monitor and report any deviations. Identify areas that need improvement and create efficiencies. Interact with project sponsors, stakeholders, and various project members to ensure that specified business needs on projects are met. Show less Responsible for monitoring the activities of the Accounts Receivable associates to ensure proper compliance with company policies and A/R procedures. Evaluate performance of associates and provide feedback to the Manager and Director. Responsible for hiring, terminating, performance management and training for associates. Participate in financial and operational audits. Identify areas that need improvement and create efficiencies. Work with IT on creating and updating reports to meet internal and external demands. Show less

  • Senior Strategic Account Manager

    Nov 2018 - May 2022

  • Accounts Receivable Manager

    Dec 2016 - Nov 2018

  • Account Receivable Supervisor

    May 2012 - Dec 2016

  • Financial Analyst

    Jun 2011 - May 2012

  • Account Analyst:

    Sept 2010 - Jun 2011
• 

  ICS

  May 2022 - now

  Client Relationship Manager

  Manages a team of Account Managers and Account Coordinators. Serve as the escalation point of contact. Assist with projects and system upgrades/enhancements.