Evelyn Suavengco

Experience

• 

  Rotana Hotel Management Corporation PJSC

  Jan 2006 - Jan 2010

  FRONT DESK AGENT cum CUSTOMER SERVICE
• 

  Al Gurg Paints LLC, Easa Saleh Al Gurg Group LLC,

  Jan 2010 - Jan 2011

  RETAIL SALES EXECUTIVE cum CUSTOMER SERVICE

  • In Charge of the showroom activities, material movement, stock inventory and order processing• Maintain and develop a computerized customer and prospect database• Conduct client or market surveys in order to obtain information about potential customers.• Gather and document information about the customer• Respond to and follow up sales inquiries such as quotations, orders and delivery details by post, telephones and personal visits• Maintain records of contacts, accounts, and orders• Keep track of the stock and inventory in the store and place order for replenishing stock• Interacts with customers, give product information and description and convince them to make purchase• Attends all inquiries, complaints and request with regards to guest bookings Show less

• 

  Metromed Trading LLC

  Jun 2011 - now

  Corporate Dashboard• Track, Monitor and Analyse key business information relating to Sales and trends to provide a statistical base for the Management to take strategic decisions.• Provides Sales and Margin Analysis for the Division Heads on a weekly, monthly, quarterly and yearly updates base on KPI to the Division Heads, and as needed• Prepare Business Review presentation through Cockpit Chart on a monthly basis and when needed • Alert Division Heads on the Monthly Sales Outstanding/Overdue for the team.• Monitors Sales Performance, Sales Outstanding, Inventory Aging, New/Lost/Existing Customers, and Customer Segmentation based on performance, no of calls, margin per sales person• Perform quality assuranceMarketing Support• Provide Margin analysis for all Marketing &Sales activities as needed by the Division Managers• Updating & maintaining Sales and Target Analysis on a monthly and Quarterly basis.• Support in the set-up of CRM system for tracking Customer Business history and developing new business leads in conjunction with the Customer Service team and Division Managers.• Identify business trends utilizing real data, compile analysis reports that are delivered to team and then follow-up on all resultsSales Support• Publish reports on a regular and ad-hoc basis: Monthly Sales and Margin Analysis, Team Achievement, Purchase Order History, Supplier and customer Margin Analysis, Customer wise Sales Comparison, Sales Return, Salesman Performance, Inventory Aging Analysis, Stock Expires and Liquidation, • Monitor Suppliers Low Margin, Supplier sales and stock weekly and monthly sales achievement.• Product Margin Analysis for Product promotion• Sales Support for Skin Care TeamCustomer Service• Report on common sources of technical issues or questions and make recommendations to the team using Oracle system Analysis• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the Company. Show less • Support General Manager in operational control and monitor vital KPI’s Coordinate visa needs of staff (new Employment visa, Labor card, renewal), hiring, visit, business trips.• Coordinate with Corporate HR for appointment letter, leave/salary, Air ticket Encashment, Salary letter etc. • Arrange travel tickets for all employees and hotel bookings for managers and VIP’s of company• Enrolls new hire for insurance, assist members with insurance claims• Maintain Departmental administrative records such as leave records and attendance log• Provide complete administrative support to the department and/or Manager Show less

  • Business Analyst

    Jul 2017 - now

  • Admin/HR Coordinator

    Jun 2011 - Jun 2017