Prof. Frederick Mutto

Experience

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  Glentek Inc.

  Jun 1993 - Apr 1998

  Electrical & Design Engineer

  Fred designs and develops motion control systems and components, including motors, drives, sensors, and control algorithms. Collaborates with cross-functional teams, including mechanical engineers, electrical engineers, and firmware engineers, to ensure seamless integration of motion control designs into overall product or project requirements.Fred analyzes customer requirements, project specifications, and functional needs to define motion control system requirements. Translates requirements into design parameters, such as torque, speed, accuracy, and response time. Performs feasibility studies and trade-off analyses to select appropriate motion control technologies and components.Fred employs computer-aided design (CAD) and simulation software to model and simulate motion control systems. Analyzes system dynamics, kinematics, and performance characteristics to optimize design parameters and ensure system stability, efficiency, and accuracy. Validates designs through prototyping and testing.Fred selects and integrates motion control components, such as motors, drives, encoders, sensors, and controllers, based on project specifications, performance requirements, and cost considerations. Collaborates with suppliers and vendors to evaluate and select suitable components. Ensures seamless integration of components into overall system design.He develops and executes test plans to verify the functionality, performance, and reliability of motion control designs. Conducts system-level testing, component testing, and functional testing to validate design specifications. Collaborates with test engineers and technicians to define test setups and procedures. Show less

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  Abbott

  May 1998 - Aug 2001

  Engineering Group Leader

  Fred leads and manages the failure analysis team, including engineers and technicians. Assigns and prioritizes failure analysis projects, ensuring timely and accurate completion. Develops and implements standardized failure analysis methodologies, procedures, and best practices. Continuously evaluate and improve the effectiveness and efficiency of the failure analysis process.Fred oversees the investigation and analysis of failures to determine the root causes. Applies various techniques, such as visual inspection, electrical testing, non-destructive testing, materials analysis, and data analysis, to identify failure mechanisms and contributing factors. Collaborates with cross-functional teams, including design, manufacturing, and quality assurance, to gather relevant information and insights.Fred provides technical guidance and supports to the failure analysis team. Stay updated with the latest industry trends, technologies, and methodologies related to failure analysis and reliability engineering. Act as a subject matter expert in failure analysis techniques, failure modes, and materials properties. Mentor and train team members to enhance their technical skills and knowledge.Fred prepares clear and concise failure analysis reports, documenting findings, conclusions, and recommended corrective actions. Presents findings to stakeholders, including management, engineering teams, and customers, as required. Ensures accurate and thorough documentation of failure analysis activities, including test results, images, and data analysis for potential FDA aduit.Fred identifies recurring failure trends and develop strategies to address them. Collaborates with design and manufacturing teams to implement design improvements, process changes, or material substitutions to prevent future failures. Drives continuous improvement initiatives to enhance product reliability, quality, and customer satisfaction. Show less

• 

  Emerson Electric Co.

  Nov 2002 - Jan 2013

  Fred grew the topline 5-fold as Country President for Emerson Electric Corporate in Indonesia. He is responsible for the operations and growth of all Emerson businesses in Indonesia. He manages the business operations, driving revenue growth, and building strong relationships with key stakeholders in the Indonesian market.He develops and executes the overall strategic direction and business plan for Emerson Electric in Indonesia. He aligns the business strategy with corporate objectives and ensure its successful implementation throughout the organization.He identifies and pursues growth opportunities in the Indonesian market, including market expansion, new business ventures, partnerships, and acquisitions. He fosters strong relationships with key clients, government agencies, industry associations, and other relevant stakeholders to drive business development initiatives.He drives operational efficiency, cost optimization, and adherence to corporate policies and standards. He sets and achieves financial targets for the Indonesian operations, including revenue generation, profitability, and cost control. He develops and implements financial strategies and initiatives to maximize business performance.He builds and maintains strong relationships with key stakeholders, including government officials, regulatory bodies, customers, suppliers, and industry leaders. He acts as the primary representative of Emerson Electric in Indonesia, fostering a positive brand image and reputation.He builds and leads a high-performing leadership team, providing guidance, mentoring, and support to drive employee engagement and professional development. He identifies and manages key risks and compliance issues related to the Indonesian market. He ensures adherence to local laws, regulations, and corporate governance standards. He drives Emerson's corporate social responsibility initiatives in Indonesia, promoting sustainable and responsible business practices. Show less Fred is responsible for overseeing the development, implementation, and management of Emerson's planning and forecasting processes. He plays a critical role in driving strategic decision-making, ensuring financial stability, and optimizing resource allocation. He collaborates with cross-functional teams to develop accurate and actionable plans and forecasts that align with the company's goals and objectives.He develops and lead the strategic planning process, working closely with executive leadership and key stakeholders. He defines and implements the framework for strategic planning, including goal setting, performance metrics, and tracking mechanisms. He provides insights and recommendations to support strategic decision-making and ensure alignment with the organization's vision and mission through the SIOP process. He utilizes advanced data analysis techniques and modeling tools to evaluate business performance, identify trends, and support decision-making. He develops and maintain financial models and scenarios to assess the financial impact of various business initiatives. He provides insights and recommendations based on data analysis to drive continuous improvement and operational efficiency.He promotes collaborations with various departments, including finance, operations, sales, marketing, and supply chain, to gather input and ensure alignment in planning and forecasting processes.He develops and implements performance monitoring and reporting mechanisms to track key performance indicators (KPIs) and provide regular updates to executive leadership and stakeholders. He continuously evaluates and enhances forecasting processes, tools, and methodologies to improve accuracy, efficiency, and effectiveness. He implements best practices and leverage technology solutions to streamline processes and enhance data integrity and reporting capabilities. Show less Fred develops and implements operational planning strategies, policies, and procedures to support the organization's goals and objectives. Collaborates with cross-functional teams to understand business requirements and translate them into actionable operational plans. Ensure alignment between operational plans and overall business strategies.Fred conducts capacity analysis to determine the organization's ability to meet customer demands. Forecast resource requirements, such as labor, equipment, and materials, and develop strategies to optimize resource allocation. Collaborates with production, procurement, and other departments to ensure adequate capacity to fulfill operational needs.Fred collaborates with procurement and supply chain teams to develop inventory planning strategies. Ensure optimal inventory levels to meet production schedules, minimize stockouts, and reduce carrying costs. Implement inventory control measures, such as reorder points, safety stock, and demand forecasting techniques.Fred identifies opportunities for process optimization and efficiency gains. Lead and participate in cross-functional process improvement initiatives, such as Lean or Six Sigma, to streamline operations, eliminate waste, and enhance productivity. Implement best practices and standard operating procedures to drive operational excellence.Fred develops and implements performance metrics and key performance indicators (KPIs) to measure operational performance. Analyzes data, track trends, and provide regular reports on operational metrics, such as production output, cycle time, and resource utilization. Identifies areas for improvement and drive initiatives to enhance operational efficiency and effectiveness. Show less

  • Country President, Indonesia

    Dec 2010 - Jan 2013

  • Director, Planning & Forecasting, Strategic and Offer Marketing

    Feb 2007 - Nov 2010

  • Manager, Operations Planning

    Nov 2002 - Jan 2007
• 

  Schneider Electric

  Jan 2013 - Sept 2023

  Fred has full responsibility with the End-to-End Customer Experience, Quality and Sustainability across 160 countries internationally including the Pacific, East Asia, India, Middle-East Africa and South America regions for all product and solutions offer of Schneider Electric. There are over 150 people reporting to him from the 5 regions. He acts as a strong business partner, challenger and customer advocate to the global leadership team. He develops and implements a comprehensive customer experience strategy that aligns with the organization's goals and objectives. Identify opportunities for improvement and innovation to enhance the overall customer journey.He utilizes customer feedback, data, and market research through Medallia and Salesforce to gain deep insights into customer preferences, needs, and behaviors. Using these insights to drive customer-centric decision-making and optimize the customer experience at every touchpoint.He fosters strong partnerships with internal teams, including marketing, sales, product development, and operations, to ensure seamless coordination and alignment of customer experience initiatives. Champion a customer-centric culture throughout the organization.He leads the development and maintenance of customer journey maps to identify pain points, opportunities, and areas of improvement. He collaborates with relevant stakeholders to implement strategies that address these insights and enhance the overall customer experience.He defines key leading and lagging performance indicators (KPIs) and metrics to evaluate the effectiveness of customer experience initiatives. He monitors and analyze performance data to identify trends, areas for improvement, and opportunities to optimize customer satisfaction and loyalty.He identifies, recruits, develops, motivates, coaches and inspires talents in the different zones to drive better customer experience, offer quality and sustainability performances through collaborations. Show less Fred develops and executes a comprehensive digital experience strategy that aligns with the organization's goals and objectives. He defines the key elements of the customer journey across digital channels and identify opportunities for improvement and innovation. He utilizes data analytics, user research, and market trends to gain deep insights into customer preferences, behaviors, and pain points in the digital realm. He uses these insights to inform the design and optimization of digital experiences that meet and exceed customer expectations.He leads the user experience (UX) design process for digital platforms, including websites, mobile applications, and other digital touchpoints. Collaborate with UX designers and developers to create intuitive and user-friendly interfaces that enhance the overall digital customer experience.He develops strategies for personalized content and experiences based on customer data, segmentation, and targeting. Leverage personalization technologies and data-driven insights to deliver relevant and tailored experiences to different customer segments.He works closely with marketing, IT, product, and other teams to ensure alignment and consistency in the digital customer experience. Collaborate with stakeholders to define requirements, prioritize initiatives, and implement digital solutions that enhance customer satisfaction.He defines key performance indicators (KPIs) and metrics to evaluate the effectiveness of digital customer experience initiatives. Monitor and analyze data to identify trends, areas for improvement, and opportunities to optimize customer satisfaction, engagement, and conversion rates.He stays up-to-date with digital trends, emerging technologies, and industry best practices to identify opportunities for innovation and competitive advantage. Advocate for the adoption of new technologies and tools that enhance the digital customer experience. Show less

  • Customer Experience VP, International Operations

    Jul 2016 - Sept 2023

  • Vice President, Customer Satisfaction and Quality, Digital Customer Experience, East Asia and Japan

    Jan 2013 - Jun 2016
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  HKUST Business School

  Feb 2024 - now

  Adjunct Associate Professor