Lisa Trumbull

Experience

• 

  Walgreens

  Feb 2008 - Apr 2014

  Senior Certified Pharmacy Technician/ptcb teacher

  * Managed and monitored all reports to ensure pharmacy was in compliance with all Pharmacy Board procedures* Coordinated weekly schedule for pharmacists, pharmacy technicians, and pharmacy interns* Conducted and implement any new programs and prepared required equipment and supplies* Maintained and managed all pharmacy’s inventory and returns* Assisted with selection and the interview process* Prepared lectures and practical demonstrations for students in class and individually* Assisted and counseled students with Pharmacy Technician program curriculum* Evaluated the performance of students regarding achievements in curriculum and activities and implement necessary provisions to meet learning needs Show less

• 

  GMR Marketing

  May 2012 - Mar 2013

  Senior brand ambassador
• 

  Carrington College

  Sept 2013 - Sept 2015

  Teacher

  * Promote student success by showing flexibility in work schedule as well as showing a passion for teaching and students and engaging students in the learning process* Manages the learning environment by keeping accurate records, submitting grades and other reports on time, and enforcing school/campus academic and attendance policies* Relate professional/life/industry experience to learning by the continuation of professional/technical skill development

• 

  Prime Therapeutics

  Dec 2013 - Feb 2016

  Data Entry Pharmacy Technician

  *Develop, implement, and conduct a new program to reduce cost for both clients and members by switching from brand to generic* Provide assistance to patient/clients representatives, members, prescribers, and associates for medication and prescriptions specific questions under the supervision of a pharmacist

• 

  Rescue Social Change Group

  Jun 2014 - Oct 2015

  Research Coordinator

  * Recruit, interview, and manage the local team of surveyors* Thoroughly evaluate and monitor the research team in their implementations of data collection protocols* Manage and protect Rescue SCG’s proprietary research instrument* Communicate and coordinate activities with venue managers to gain access to the venues to conduct research* Maintain all program reports, surveys, and data to submit weekly to the Jr. research associate

• 

  QuVa Pharma, Inc.

  Feb 2016 - Oct 2016

  Lead Certified Pharmacy Technician

  - Prepared and wiped down work area and products thoroughly prior to compounding- Led the team to ensure every batch was done in a timely manner- Verified each product to ensure the product contained the right drug, strength, lot number, best of use date, and compounding date- Packaged and labeled Compounding Sterile Preparations (CSPs)- Inspected components and filled products in accordance with current Good Manufacturing Practices(cGMPs) - Ensured cleansing and garbing policy was performed exactly per sterile preparations- Trained new employees to ensure everyone was following FDAs requirements and cGMPs Show less

• 

  Hotze Health & Wellness Center/Hotze Pharmacy

  Oct 2016 - Feb 2019

  Medical Aesthetician and Pharmacy Technician

  AestheticianIn my role as an Aesthetician, I focused on delivering high-quality skincare treatments and enhancing client satisfaction by:- Conducting comprehensive skin analysis using VISIA technology to tailor treatment plans for optimal results.- Participating in sales and marketing events to attract and generate new med spa clients.- Securing new sales opportunities through inbound leads and proactive outreach, including cold calls and emails.- Upselling additional services and recommending retail products to enhance client outcomes and satisfaction.- Documenting detailed patient records in Salesforce, including contraindications, allergies, medications, treatment settings, and progress notes.- Following up with patients post-treatment to ensure satisfaction and address any concerns.- Performing a range of specialized aesthetic services, including BBL, Forever Young, Halo Pro, SkinPen, Laser Hair Removal, SkinTyte, Cosmedix, metabolic peels, and more.- Ensuring that all work areas and equipment were properly sanitized after each treatment to maintain a safe and clean environment.As a Pharmacy Technician, I was responsible for ensuring the accurate and efficient processing of compounded medications by:- Preparing and processing compounded medications with precision and adherence to all policies and procedures.- Performing calculations and completing required documentation to maintain compliance and accuracy.- Operating compounding equipment according to established protocols.- Reviewing order lists, creating daily workloads, and aligning production with outgoing orders.- Researching and resolving issues, initiating corrective actions, and following through until resolution.- Managing and processing orders through various channels, including phone, fax, email, and autofill systems.- Conducting final reviews and scanning orders before shipping to ensure accuracy and quality control. Show less

• 

  Empower Pharmacy

  Feb 2019 - now

  As an Implementation and Business Development Manager, I focus on creating and maintaining dynamic relationships with clinics, organizations, and institutions. My role involves:- Visiting healthcare facilities to design and implement strategies for seamless integration and collaboration.- Educating healthcare providers and their teams on using our tools and software for full-service adoption.- Troubleshooting technical challenges to ensure a smooth transition to Empower Pharmacy's products.- Collaborating with internal departments to guarantee a successful onboarding experience for our clients.- Developing custom SOPs and documentation to ensure a seamless handoff of top customer accounts post-onboarding.- Building and nurturing strong relationships with healthcare providers to expand and retain business.- Utilizing CRM to stay informed on client needs, market conditions, and competitive activities, driving strategic growth. Show less As a Field Specialist Lead I provide high-quality, personalized service to key physician accounts and support our field team by:- Acting as the dedicated point of access for key physician accounts, ensuring they receive exceptional, personalized service.- Building and maintaining strong relationships with clinic decision-makers, understanding the specific needs and preferences of each account.- Coordinating with healthcare providers and the pharmacy to ensure seamless service from order receipt to delivery.- Communicating important updates to managed accounts, including new product releases, product education, and responding to inquiries.- Monitoring account sales metrics across the pharmacy by generating reports, initiating sales campaigns, and providing field intelligence to leadership.- Training new team members and offering ongoing support to the field team to ensure consistent and high-level service across all accounts. Show less As an Account Manager, I play a key role in driving growth and success by managing provider accounts with a deep understanding of our products and outstanding customer service. In this dynamic and evolving environment, I focus on:- Leveraging detailed product and compounding knowledge to build and maintain strong relationships with assigned provider accounts.- Staying updated on new products and regulatory changes to ensure our solutions meet the cutting-edge needs of the healthcare sector.- Monitoring and analyzing account sales metrics across the organization to optimize engagement strategies.- Keeping CRM profiles updated with detailed and accurate information to support effective account management.- Executing mass communication campaigns, maintaining follow-up schedules, and ensuring a high volume of outgoing communications.- Implementing sales strategies based on analytics and customer feedback to consistently meet and exceed sales goals.- Adhering to established sales procedures and best practices while communicating factual, validated information to clients.- Supporting our mission to expand access to quality, affordable medication, and making a tangible difference in the lives of those we serve. Show less

  • Implementation and Business Development Manager

    Apr 2023 - now

  • Sr. Field Specialist Lead

    May 2020 - Apr 2023

  • Account Manager

    Feb 2019 - May 2020