Morgan Vahle

Experience

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  Dillards

  Sept 2008 - Jan 2010

  Assistant Area Sales Manager

  • Analyze sales trends and merchandising opportunities. • Ensure compelling, accurate, and creative visuals.• Maintain merchandise directives and visual presentation. • Recruit talented associates. • Lead and educate, motivate, and communicate to staff. • Resolve conflicts with both customers and associates.

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  Dress Barn

  Feb 2010 - Feb 2011

  Assistant Manager

  • Supervise associates engaged in sales, inventory receipt, reconciling cash receipt, and in performing services for customers.• Prepare weekly schedules to ensure proper floor coverage within fiscal guidelines.• Promote customer service by ensuring associates are greeting and assisting customers; respond to customer inquiries and complaints in a professional and timely manner.• Perform floor moves, prepare merchandise displays and presentations.• Maintain a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standards. • Assist in the recruiting, hiring, and development of store associates. Show less

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  Cigna

  Feb 2011 - Jun 2015

  • Mentor co-workers performing configuration and testing functions for various projects.• Coordinate and facilitate requirements walkthrough meetings with developers, testers, and client service team members.• Prepare and execute test cases to help ensure quality deliverables.• Act as a Subject Matter Expert (SME) to the company, third party vendors, and customers as it relates to data and reporting capabilities.• Highly accountable for the quality and timeliness of requirements, specifications, and supporting documentation.• Responsible for Production Support of high volume Leave Management system.• Responsible for reviewing, implementing and testing client Work Orders for high volume Leave Management system. Show less • Effectively partner with CIGNA Leave Solutions and Business Operations to ensure prioritized projects are on time, in scope, and with the buy-in and support of the impacted operational owners.• Provid user acceptance testing support on baseline, IT and enterprise projects.• Communicat with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives.• Facilitat the design, development, and implementation of new operational controls, performance metrics, and processes.• Support the operations of the FMLA/Group Operating Effectiveness model to improve business performance and increase capacity for change and growth• Define, develop, analyze, and provide information to drive the decision-making process and support business operations for internal and external customers.• Foster partnerships with other areas of the organization such as Operations, Leave of Absence Specialists, Electronic Interface Specialists, Product, Account Management, and IT to ensure opportunities are identified and synergies are leveraged.• Support implementation of common tool sets for governance, project management, and process engineering.• Assist in the development and management of the pipeline of system enhancements and client work orders.• Demonstrate strategic planning by identifying process efficiencies within assigned projects by developing, analyzing, and executing action plans.• Ensure engagement and commitment to successfully manage all FMLA change initiativesby operating in an efficient, effective, and value driven manner. Show less • Manage all absence requests within appropriate service metrics.• Meet all service and performance metrics and expectations.• Respond to all customer inquiries within time standards.• Conduct an evaluation of all absences, including a review of all medical information, and determine whether to approve or deny.• Identify when additional information is required to make a decision on an absence request and gather that information timely.• Provide all necessary communication to all parties including employees, policyholders, health care providers, and other internal team members.• Adhere to all legal/compliance requirements.• Maintain FMLA and absence information in the system, including comprehensive activity notes of all phone calls and emails received.• Actively listen to customers, probe for clarification, and provide consultative guidance based upon customer’s individual needs.• Identify escalated cases and develop a plan to address key issues.• Keep business partners informed of any activities or problems within assigned areas of responsibility. Show less

  • Business Project Sr Analyst

    Jul 2014 - Jun 2015

  • Business Analyst

    Jun 2012 - Jul 2014

  • FMLA Leave Manager

    Feb 2011 - Jun 2012
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  McKesson

  Jun 2015 - Apr 2016

  Account Manager/Business Analyst

  • Capture and set up Business Requests for IT project work in Portfolio Management tool (Clarity).• Drive projects through project delivery life cycle, addressing issues as needed.• Ensure proper resolution/escalation of business partner concerns and issues related to their Business Requests.• Work collaboratively with all parts of McKesson IT to investigate and resolve customer inquiries.• Lead efforts to resolve customer escalations of service tickets.• Provide regular reporting of project activities to internal partners and clients.• Develop customer presentations reporting project status and metrics.• Identify process improvement opportunities. Show less

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  Teladoc Health

  May 2016 - now

  • Lead the overall implementation process in support of client onboarding and maintenance. • Manage tasks associated to requirement gathering, file processing, and system configuration.• Lead client calls for project kick-off and ongoing to ensure successful implementation.• Act as liaison between client, Account Management, and internal IT/data partners.• Ensure the SLA’s and Key Performance Indicators (KPI’s) associated to the implementation process are being met.• Submit tickets for requests related to implementation, maintenance of client accounts, reporting, database access, live database changes, client file processing, and feature enhancements. • Track tickets to ensure all requests addressed and completed timely.• Perform User Acceptance Testing (UAT) of client initiated requests to ensure the client’s requirements are met.• Track and report on the status of key milestones to ensure that all client requirements are successfully being met timely.• Ensure that day one production is successful and the client has a positive experience through the onboarding process.• Attend client calls post-implementation to address questions or concerns and take action items as necessary.• Assist in streamlining the implementation process to shorten timeframe and increase quality. Show less

  • Senior Client Management Analyst

    Mar 2022 - now

  • Client Management Analyst

    Jul 2020 - Mar 2022

  • Sr. Client Service Representative

    Nov 2016 - Jul 2020

  • Implementation Analyst

    May 2016 - Nov 2016