Deidre Robinson

Experience

• 

  US Army

  Sept 2008 - Sept 2015

  Network Administrator

  Conducted testing on various computer systems, that started at a 25% failing rate and reduced to 0%.

• 

  Noregon Systems

  Dec 2015 - May 2019

  Executed daily data-entry responsibilities for a fast-paced technology company.Entered all customer orders and shipping records with over 98% accuracy.Scanned documents and saved in database to keep records of essential organizational information.Purchased office supplies on a weekly basis.Created several MS Excel spreadsheets to automate repetitive tasks, increasing efficient by 30%.Performed more than 25 Hourly 10-key actions while maintaining .03% error rate.Managed documents by organizing forms, making photo copies, filing records, preparing correspondence and creating reports. Show less

  • Order Fulfillment Specialist

    Mar 2016 - May 2019

  • Configuration Specialist

    Dec 2015 - Mar 2016
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  Kelly

  Sept 2019 - Dec 2019

  Technical Support Advisor (Apple)

  Received incoming calls and provided technical phone support for iOS products.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.Managed wide variety of customer service and administrative task to resolve customer issues quickly and efficiently.Scheduled 35-50 appointments weekly for the Genius Bar, Authorized dealers and to pick up equipment.Demonstrated the ability to prioritize and manage time, as well as the discipline to work independently from teams and managers. Show less

• 

  Mohawk Industries

  Dec 2019 - Apr 2020

  Safety Administrative Assistant

  As a Safety Administrative Assistant, I played a crucial role in ensuring the smooth onboarding of new employees by coordinating weekly safety orientations and managing a comprehensive safety training database for over 500 employees. My responsibilities included addressing employee inquiries related to safety policies and procedures, planning company-wide safety events, and maintaining essential safety supplies through ERP systems. My efforts contributed to fostering a compliant and safe work environment, while also providing vital administrative support to the safety team. Show less

• 

  Tenn Tex Plastics Inc

  Oct 2020 - Nov 2021

  Human Resources & Accounting Assistant

  Tenn Tex Plastics Inc is an Injection Molded Plastics company. We provide custom engineering and provide parts for the largest kitchen cabinet OEMs in the country. At Tenn-Tex, I played a pivotal role in supporting HR operations and maintaining seamless office functionality. I was responsible for ensuring the accuracy and confidentiality of employee data, regularly updating records, and providing comprehensive administrative support across various HR and Accounting functions.

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  Mineral, part of Mitratech

  May 2022 - now

  Human Resources Coordinator

  Mineral simplifies HR and compliance. We combine data, technology and human expertise to drive innovation and personalized guidance for small to mid-size businesses. In Jan 2024 Mitratech acquired Mineral.In my role as an HR Coordinator at Mineral, I am integral to the seamless operation of our Advisory Services team. My primary responsibilities include managing client communications, triaging HR compliance inquiries, and ensuring prompt and accurate responses to client needs. I collaborate closely with HR Advisors, acting as the first point of contact for incoming client queries, and providing vital support by gathering detailed information and preparing cases for further action. My ability to balance high call volumes with meticulous attention to detail allows me to efficiently handle client issues while maintaining strong relationships with both clients and team members. Show less