Britney Hammonds

Experience

• 

  Manpower/ JP Morgan

  Aug 2013 - Apr 2019

  Data Entry Clerk- Team Lead

  Processed incoming federal tax payments and returns in multiple systems accuratelyWorked in a high volume production environment, with the ability to key 8000 KPMAbility to meet production goals while maintaining high attention to detail and accuracy

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  Carolina Medical Consultants

  Jun 2014 - Nov 2017

  Registered Medical Assistant/Referrals Coordinator

  Maintain tracking and documentation on referrals, ensure referrals are addressed in a timely manner, remind patients of scheduled appointments via phone or mail, start and complete prior authorizations for any tests or services.

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  It Works! Global

  Apr 2018 - Dec 2018

  Independent Distributor
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  Alight Solutions

  Sept 2018 - Sept 2019

  Customer Care Representative

  Handled a high volume of inbound calls from clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their healthcare benefits and 401K savings planAbility to navigate multiple screens and systems to provide answers and support, including assisting the customer with navigating the systemCreated and updated files in the database and communicating with third parties to research and assist the customer with updates or inquiries

• 

  Spectrum Business

  Jan 2020 - now

  • Commercial Tech Support Rep II

    Aug 2020 - now

  • Commercial Tech Support Specialist

    Jan 2020 - Aug 2020
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  Spectrum Enterprise

  Apr 2022 - now

  Technical Support Specialist I