Paul Green

Experience

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  Barclays Bank Trust Company Ltd

  Oct 1986 - Sept 1996

  Relationship Manager

  loans, investments, mortgages, securities and training

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  IBM UK - ATM Control Centre

  Sept 1996 - Apr 1999

  Helpdesk Support Analyst
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  Lexis Nexis Butterworths

  Jan 1999 - Jan 2001

  Senior Helpdesk Analyst
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  LexisNexis UK

  Apr 1999 - Mar 2009

  Team Leader Server Infrastructure Support
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  Reed Elsevier

  Apr 1999 - Mar 2009

  Team Leader Infrastructure Support

  IT OPERATIONS Team Leader Infrastructure Lexis Nexis Butterworths (Reed Elsevier) 2003 to DateResponsible for IT management, including infrastructure, systems and support, delivering business-critical services to 1500+ users across Europe, within a leading publisher of legal, government and tax information• Appointed to senior technical analyst/team leader role to control a team of 5, providing 24x7 IT support• Focuses on ensuring the ongoing alignment of technology with core business needs• Co-ordinates technology including DataCentre, server rooms, LANs, WANs, telephony & desktops• Utilises solutions including SAN, enterprise backups, online services and server-based applications• Ensures IT compliance with data protection, best practice, Sarbanes-Oxley & IT governance standards• Handles business process change, system design, knowledge transfer, QA, risk analysis & IT/IS support• Recruitment, appraisal, training, development and coaching of key business support staff & IT personnel• Implemented an ITIL-based service desk facility, focusing on delivering enhanced service support levels• Led the implementation of a Hitachi Data Systems SAN and CA Brightstor Enterprise backup solution• Installed and tested Blackberry Enterprise Server and Exchange Active sync • Championed technology upgrade, including Windows 2003 & Exchange 2003 roll-out across 1500+ usersIT Analyst. Lexis Nexis Butterworths (Reed Elsevier) 2001 to 2003• Third line support for all server hardware and software issues• Exchange 5.5 and 2003 administration. Blackberry configuration and administration• Active directory Administration including GPO’s, Sites and Services, Domains and Trusts• WINS, DNS and DHCP configuration and administration• IIS configuration and administration• Training 1st and 2nd line support staff Show less

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  LexisNexis Butterworths

  Apr 1999 - Mar 2009

  Team Leader Server Infrastructure Support
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  LexisNexis Benelux

  Apr 1999 - Mar 2009

  Team Leader Server Infrastructure Support
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  Butterworths (Reed Elsevier)

  Jan 2001 - Jan 2003

  IT Analyst

  Third line support for all server hardware and software issuesExchange 5.5 and 2003 administration. Blackberry configuration and administrationActive directory Administration including GPO's, Sites and Services, Domains and TrustsWINS, DNS and DHCP configuration and administrationIIS configuration and administrationTraining 1st and 2nd line support staffEarly Career Includes

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  Cobweb Solutions

  Jan 2009 - Jan 2010

  TECHNICAL OPERATIONS MANAGER

  Responsible for IT management, including infrastructure, systems and support, delivering business-critical services to 40,000+ users within Europe's leading provider of Hosted Exchange, CRM, SharePoint, connectivity, websites and dedicated servicesAppointed to strategic-level IT role to control department of 4+ teams, providing 24x7 IT supportUtilises solutions including VMware, SAN, enterprise backups, online services and hosted applicationsChange and configuration manager, regularly chair CAB's Service Delivery Manager for major contract with London transport companyImplemented an ITIL-based service desk facility focusing on delivering enhanced serviceAdheres and improves upon practices and procedures of the ISO9001 and ISO27001 standards Carries out audits of policies and procedures to ensure compliance with ISO standards Leadership, management & control of a multi-functional team of 17+ technical, IT and support staffCo-ordinates technology including DataCentre, server rooms, LANs, WANs, & desktopsEnsures IT compliance with data protection, best practice, Sarbanes-Oxley & IT governance standardsHandles business process change, system design, knowledge transfer, QA, risk analysis & IT/IS supportRecruitment, appraisal, training, development and coaching of key business support staff & IT personnelEffectively negotiates critical hardware and software maintenance contracts, delivering IT/IS cost savings Plan and manage service review meetings with major clientsManage SLA's for all services and provide weekly and monthly reporting to clientsResponsible for continuity, availability and capacity of all systems and softwareProvide monthly directors reports including data on SLA's and ISO complianceNegotiated and implemented OLA's for internal application supportNegotiated and implemented SLA's with third party providers and ensured strict complianceDevelop and manage the Service Catalogue and underpinning contracts database Show less

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  Premier Foods

  Jan 2011 - Apr 2022

  IT Operations Manager

  • Ownership in IT for the effective provision of systems and services to the Business• Accountable for all operational activities associated with IT Services • Owner of Capacity Process• Owner of Availability Process• Owner of Availability Management Process• Owner of IT Service Continuity Management Process• Owner of Event Management Process• Owner of Information Security Policy and adherence to that policy

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  Baddesley Bike Repairs

  Apr 2022 - now

  Owner and mechanic