Jesse Ballesteros

Experience

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  Four Seasons Hotels and Resorts

  Jan 2000 - Jan 2008

  Achievements:I started in the hospitality industry as a line staff with no previous experience or qualifications. I earned 5 promotions across different departments over an 8-year period. Ultimately, securing a managerial role in the Sales and Marketing Department responsible for generating millions of baht in revenue for the hotel.Job Description:I developed and fostered new business relationships through pro-active direct sales, marketing, telemarketing, appointment calls, and tours of the hotel. In addition, I also maintained professional business relationships with key corporate accounts both locally and overseas.Specialties:Customer service, Complaint handling, Sales, Hospitality, Hospitality management, Operations, Operations management, Front office, Tourism, Direct sales, Hotel management, Event management, Critical analysis, Decision making, Organizational skills, Team leadership, Leadership, Conference organization, Concierge services, Conference services, Catering sales, Housekeeping Show less Job Description:I organized and coordinated various meetings, conferences, banquets, and exhibitions for corporate clients. I wrote and distributed all communications relating to the planning and execution of group functions. I acted as the main contact between key decision makers and hotel operations, and ensured the complete administration and execution of all events planned.Specialties:Customer service, Complaint handling, Sales, Hospitality, Hospitality management, Operations, Operations management, Front office, Tourism, Direct sales, Hotel management, Event management, Critical analysis, Decision making, Organizational skills, Team leadership, Leadership, Conference organization, Concierge services, Conference services, Catering sales, Housekeeping Show less Job Description:I directed the daily operations of all housekeeping and laundry functions within the hotel. I supervised a team of more than 100 members from guest room attendants, public area attendants, laundry attendants, and florists.Specialties:Customer service, Complaint handling, Sales, Hospitality, Hospitality management, Operations, Operations management, Front office, Tourism, Direct sales, Hotel management, Event management, Critical analysis, Decision making, Organizational skills, Team leadership, Leadership, Conference organization, Concierge services, Conference services, Catering sales, Housekeeping Show less Job Description:Upheld the highest level of customer service during the arrival and departure experience at the Front Office. This included all service standards, professional representation of product and services, and personally handling of guest complaints.Specialties:Customer service, Complaint handling, Sales, Hospitality, Hospitality management, Operations, Operations management, Front office, Tourism, Direct sales, Hotel management, Event management, Critical analysis, Decision making, Organizational skills, Team leadership, Leadership, Conference organization, Concierge services, Conference services, Catering sales, Housekeeping Show less

  • Sales Manager

    Jan 2007 - Jan 2008

  • Conference Services Manager

    Jan 2005 - Jan 2007

  • Assistant Housekeeping Manager

    Jan 2003 - Jan 2005

  • Assistant Front Office Manager

    Jan 2002 - Jan 2003

  • Bell Captain

    Jan 2001 - Jan 2002

  • Executive Club Officer

    Jan 2000 - Jan 2001
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  On Pedder

  Aug 2008 - Aug 2009

  Store Manager

  Achievements: I personally informed all staff that a business decision has been made to close the Bangkok flagship store permanently. I counselled and provided guidance regarding redundancy payments, referrals, and interviews. This resulted in the team being able to secure new employment and business opportunities after closure. Job Description: I handled the day-to-day operations of the flagship store in Bangkok. My responsibilities included supervising, mentoring, and motivating a sales force of 9 individuals to meet their own monthly sales target and the company's monthly objectives. I also conducted in-house training on product knowledge and customer service. Specialties:Customer service, Complaint handling, Sales, Hospitality, Retail, Operations, Operations management, Tourism, Retail management, Fashion, Decision making, Organizational skills, Team leadership, Leadership, Fashion, Fashion retail Show less

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  Ministry of Business, Innovation and Employment

  May 2010 - Sept 2018

  Immigration Officer

  Achievements:I consistently exceeded my individual decision making targets that resulted in outstanding performance reviews for 4 consecutive years.Job Description: I contributed to the common purpose of making timely high quality decisions that facilitated the entry of New Zealand visitors, students, workers, and migrants.Specialties:Customer service, Complaint handling, Government, Policy, International relations, Political science, Critical analysis, Decision making, Organizational skills, Team leadership, Leadership, Immigration policy, Immigration issues Show less

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  Seeking New Opportunities

  Oct 2018 - Mar 2019

  Customer Service Manager

  - Able to train, develop, motivate, and manage a team of individuals to meet company sales objectives- Highly capable of ensuring that customer service standards and procedures are met- Able to evaluate the effectiveness of the organisation, recommend, and implement changes- Adept to handling customer complaints- Proven ability to work under minimal supervision and to meet company goals and targets- Excellent leadership, interpersonal, communication, management and organisational skills- Proven track record of having internal and external customer relationships - Extensive background with 18 years in customer service- Known for being approachable, sincere, and fairSpecialties:Customer service, Complaint handling, Sales, Hospitality, Retail, Operations, Operations management, Tourism, Retail management, Fashion, Decision making, Organizational skills, Team leadership, Leadership, Fashion, Fashion retail Show less

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  Four Seasons Hotels and Resorts

  Mar 2019 - now

  Guest Services Manager, Four Seasons Private Residences (Pre-Opening)