Keshu Odedra

Experience

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  Dhyan Hi-Tech

  Jan 2019 - Nov 2020

  IT Support Technician

  ● Provided technical support to 90+ users across multiple locations, resolving 95% of helpdesk tickets within SLA targets.● Deployed and configured 50+ new workstations and laptops annually, ensuring seamless integration into the corporate network and minimal downtime.● Managed and maintained 60+ network printers, reducing printer-related issues by 20% through proactive maintenance and troubleshooting.● Administered Active Directory accounts and permissions for 35+ employees, ensuring secure access to network resources and data integrity.● Conducted regular system updates and patches on 70+ endpoints, enhancing security posture and system performance. Show less

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  Lab cods

  Jan 2023 - Apr 2023

  Junior Cyber Security Analyst

  ● Conducted vulnerability assessments on 10+ network systems using tools like Nessus and Nmap, identifying and mitigating critical security gaps.● Responded to 100+ security incidents including malware infections and phishing attacks, reducing response time by 20% through improved incident handling procedures.● Participated in the development and execution of 07+ security awareness training sessions for staff, reducing human error-related security incidents by 15%.● Configured and deployed 30+ firewall rules using Cisco ASA and Azure firewalls, strengthening network perimeter defenses and ensuring compliance with industry standards.● Contributed to the creation of 10+ security policies and procedures aligned with NIST and ISO 27001 frameworks, ensuring adherence to regulatory requirements. Show less

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  Uber

  Apr 2023 - now

  Uber Driver

  ● Maintained a stellar 4.97-star rating from over 500 passenger reviews, reflecting consistent high-quality service and professionalism throughout each trip.● Completed over 1,530 trips with a remarkable 99% on-time pick-up rate, ensuring passengers reach their destinations promptly and reliably.● Achieved an outstanding passenger satisfaction score of 95%, based on detailed feedback surveys and ratings, highlighting exceptional service delivery.● Expertly navigated diverse city routes to optimize travel time and provide efficient transportation solutions for passengers across different neighborhoods and landmarks.● Ensured a pristine passenger experience with a consistently clean and well-maintained vehicle, resulting in a commendable 98% cleanliness rating from passengers. Show less