Jackie Brown, PMP

Experience

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  The Ryland Group

  May 1990 - May 2000

  Manager

  Worked at Ryland Mortgage Company headquarters in the Branch Operations Department and the IT Department.For 8 years, under the Branch Operations Department, responsible for a group in Branch Operations that supported the 43 mortgage branches and the mortage lending software to process mortgage applications. Responsiblities included:Defining software requirementsTesting software changes and implementationsTraining users on how to use the applications Ensuring system compliance to the mortage lending guidelines including state specific regulations.After branch consolidation into 2 central locations, moved under the IT Department and was responsible for business and system analyst functions for the mortage lending software application as well as training users of the system. Worked on 3 major mortage lending software implementations for the mortage company during my 10 year tenure. Show less

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  CMSI

  Jan 2000 - Jan 2006

  IT Project Manager

  • Responsible for implementing custom solutions for Home Equity and Auto Lenders.• Professional Services performed for existing large and small clients using a customizable progress based character application and the newer web based hosted system called Origenate for home equity lenders.• Created and managed with MS project plans.• Gathered business and system requirements.• Wrote detailed Functional Specifications.• Managed a project team consisting of a system analyst and business analyst, developers and QA Testor. • Responsible for tracking and billing project hours to the clients Show less

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  ServiceBench

  Sept 2006 - Dec 2008

  IT Project Manager

  Responsible for implementing new clients on a Web based application for various modules related to warranty claims.Acquired by N.E.W.

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  NEW Customer Service Companies, Inc.

  Jan 2009 - Aug 2012

  Senior IT Project Manager

  • Successfully Implemented projects on a web-based service management software solutions, system called ServiceBench, a ‘Software as a Service’ (SaaS) model• Primary liaison with clients. Worked successfully with various types of clients at all levels.• Control costs and met deadlines by using MS project plans, creating scope documents, BRDs, and Technical Specifications, Bug /Change requests (using JIRA) and developing training materials.• Lead high performing cross-functional teams. Show less

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  Laureate International Universities

  Aug 2012 - Nov 2014

  Senior IT Project Manager/Agile Project Manager

  • Senior Project Manager for an on-line higher education company. • Managed projects for an internal software development team and the Enterprise Architecture, Integration and Development team.• Performed scrum master role and practiced SCRUM agile ceremonies: sprint planning, daily stand ups, retrospectives, sprint reviews (showcases).• Fully responsible for project budgets, project schedules and project scope.• Vendor management.• Project team leadership.• Worked within the structure of an enterprise PMO.• Successfully manage projects using agile and waterfall methodologies. Show less

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  Regent Education

  Dec 2014 - Jul 2015

  Senior IT Project Manager

  • Senior Project Manager for an innovative software company for higher education financial aid system. • Responsible for customer management, project schedules, project scope and vendor management.• Assist PMO Leadership to create/update standardized project artifacts, fine tune the existing project life cycle and evaluate project management tools.• Facilitate Executive Steering Committee meetings, daily team touch point meetings, and customer project status meetings.• Work with middleware vendor to establish SIS (Student Information System) integration connector. Show less

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  Constellation

  Oct 2015 - now

  Principal Project Manager