Salman Abdulaziz Alshareef

Experience

• 

  Ministry of Communications and Information Technology of Saudi Arabia

  Jun 2020 - Jan 2020

  Application Development Trainee
• 

  THIQAH

  Nov 2021 - now

  1. Leading the IT projects and the integrations to improve and facilitate the services.2. Developing and implementing IT service management policies and procedures.3. Leading IT service improvement initiatives.4. Developing and implementing service levelagreements (SLAs).5. Managing and resolving service requestsand incidents.6. Managing and maintaining IT service management tools and systems.7. Conducting regular audits and assessments to identify areas for improvement.8. Monitoring and reporting on serviceperformance metrics.9. Ensuring compliance with industry regulations and standards. Exibir menos 1. Administration and deployment of the systems.2. Review the incidents across multiple applications in order to maintain focus on the highest business impact issues first.3. Troubleshooting and resolving complex application problems in alignment with set priorities and criticality.4. Execute and administer the operational tasks in order to ensure productivity.5. Design and deploy new applications and enhancements to existing applications, software, and operating systems. Exibir menos

  • IT Service Management Senior Analyst

    Jun 2023 - now

  • IT Service Management Analyst

    Jan 2022 - Jun 2023

  • IT Service Management Associate

    Nov 2021 - Jan 2022