Denis Lepoutre

Steward

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Brussels Metropolitan Area

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Timeline
About me
Senior Expert Punctuality Improvement at SNCB
Education
- Collège Sainte Marie
  -
- Solvay Business School
  2005 - 2011
  Master in Business Engineering
  Thesis : "Le rôle des pouvoirs publics dans la gestion d'un réseau ferroviaire : le cas du RER Bruxellois"
- Ewha Womans University
  2010 - 2010
  Exchange Program in Seoul, South-Korea
Experience
- Railrest
  Aug 2009 - Sept 2011
  Steward
  Train Attendant on the Thalys, student work.Customer relation, serve and help customers for their journey in the high-speed train.
- Capgemini Belgium
  Oct 2011 - Dec 2012
  Consultant
  IT Consultant in Financial Services.
- Belgacom
  Dec 2011 - Dec 2012
  AB Initio Developer
  Working for the Information Quality Team of Belgacom. The main goal of this team is to assure Data Quality throughout the different Belgacom systems/databases. This is done through the use of an ETL (Extract, Transform, Load)/BI (Business Intelligence) tool called Ab Initio.
- STRATEC S.A.
  Jan 2013 - Feb 2016
  Chargé d'études confirmé
  Studies in transport modeling, socio-economic analysis, modal choice surveys/modelling, databases analysis, statistical analysis,… Tools : Biogeme, Alogit, dBase, Limesurvey, Microsoft Office,...
- Brussels Airlines
  Feb 2016 - May 2018
  Active contribution to the Customer Experience improvement process throughout the company. Close monitoring and analysis of quality surveys (NPS, Star Alliance) and KPI's. Participation to the Service Recovery process through all departments.
  - Market Analyst
    May 2017 - May 2018
  - Customer Experience Quality Manager
    Feb 2016 - May 2017
- Papilium
  Jun 2018 - May 2019
  Business Consultant
  Strategy and Business Transformation Consultant at Papilium, guiding key influencers and thought leaders in both business and governments to establish and implement the most efficient transformation path, in order to turn complex business challenges into sustained maximum value. Identifying value based on FACTS, by leveraging independent sources of data and emotions, whilst engaging all stakeholders along the path of transformation and beyond.
- SNCB
  Jun 2019 - now
  Relationship manager with international carriers. In charge of coordinating contractual and operational relations with Thalys and Eurostar and following shareholder relationships with them.
  - Senior Expert Punctuality Improvement
    Nov 2024 - now
  - Business Relationship Manager
    Jun 2019 - Nov 2024
- THI FACTORY
  Dec 2023 - Nov 2024
  Observer of the Board
- Eurostar International Limited
  Dec 2023 - Nov 2024
  Observer of the Board
Licenses & Certifications
- Febelfin Certification
  Febelfin Academy
  Feb 2012
- Professional Scrum Master I
  Nov 2011
- White Belt Six Sigma
  Nov 2011